U.S Citizen Services

- General Information
- Embassy Hours & Contact Info.
- Frequently Asked Questions
- Information on Travel Safety Abroad
- Information for Travelers to Mexico
- Public Announcements
- Citizenship Services
- Lost or Stolen Passport
- Medical Assistance
- Death of a U.S. Citizen
- Arrest of a U.S. Citizen
- Child Abductions
- Legal Assistance
- Financial Assistance
- Victims of Crime
- Missing Persons-Locating Someone
- Earthquake Preparedness
- Information on Mexico


American Citizens Services
General Information


For after-hour emergencies, please call the Embassy number and ask the switchboard operator to connect you to the duty officer.  Also, among the links on the left you will find information for most emergency situations.

U.S. citizens in other areas of Mexico should seek the assistance of the U.S. Consulates or Consular agencies located throughout the country. Click on the following to find a directory of Consulates and Consular Agencies.

The United States Government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. The Citizens Consular Services (CCS) Unit provides prompt, courteous, and efficient services to United States Citizens and other clients, consistent with U.S. laws and regulations.

The CCS Unit in Mexico City provides a wide range of services to American citizens traveling or residing in Mexico City, including applications for passports, registration of citizens living in or traveling in Mexico, information on voter’s registration, notarial services for documents to be used in the United States and certain emergency services relating to deaths, arrests and temporary destitution. U.S. citizens in Mexico are, of course, subject to Mexican laws and procedures.

For information on visas for Mexican citizens, please click on http://mexico.usembassy.gov/eng/evisas.html. If you still have questions, these must be directed to our visa appointment and information service by calling 01-900-849-4949 from anywhere in Mexico. If calling from the U.S. or using a calling or credit card, please call:

From U.S.: (011-52-477) 788-7070.
From Mexico: (01-477) 788-7070.

If you are going to be in Mexico for any length of time, please register to receive emergency e-mail notifications and our quarterly newsletter. Any information you give us is completely confidential and will only be released when authorized by you to do so.