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About > About the USPTO Site Survey (ForeSee)

This survey was discontinued on 01OCT2005. Thank you for your participation.

You may send constructive comments or suggestions for improvement to our website to: webmaster@uspto.gov. The webmaster mailbox is manually administered by the USPTO Webmaster -- who checks it daily during regular operating hours.

If you need immediate, 24-hour assistance with a problem, please contact the UCC.


Image of Foresee Survey Popup WindowBetween 15 November 2003 and 01 October 2005 , visitors to the USPTO.GOV website encountered a short popup survey that measured customer satisfaction with the website. The popup appeared to a randomly selected 2% sample of all visitors after viewing several pages on the site. A session cookie (that expired as soon as you left the website) was used to count pages visited prior to activating the survey. Each survey contained up to 21 general questions that measure satisfaction in at least two of the following areas of interest:

  • content
  • functionality
  • look and feel
  • navigation
  • site performance

Visitors may have encounter the survey more than once throughout the year. Since the questions were randomly selected from a fixed pool of questions, the survey may not have measurde the same factors or includde the same questions if a visitor was sampled again.

This survey did not monitor where visitors had been on the site or what they were doing. The cookie was merely a counter that was incremented every time a page was opened. Participation in and responses to the survey was confidential - nothing could be traced back to an individual respondent. The survey scripts were not be applied to or activated during the use of any of our online eBusiness systems; only content pages on the USPTO.GOV website were being measured.

The survey was presented by FORESEE RESULTS and was based on the methodology of the American Customer Satisfaction Index (ACSI), widely recognized as the standard for measuring consumer satisfaction with corporations and citizen satisfaction with government agencies. This ACSI-based survey has been approved for use by Federal agencies by the Office of Management and Budget (OMB).

Participation in the survey was voluntary. We encouraged your participation if you were presented with the survey. We used (and continue to use) the results to target efforts to improved USPTO's site and eBusiness offerings. The survey was discontinued because we had reached a point of diminished returns - the items reported were either well-known site or system design issues that are in various stages of being addressed already within the confines of available resources and the regular users of our site were finding its presentation during followon sessions disruptive.



Is there a question about what the USPTO can or cannot do that you cannot find an answer for? Send questions about USPTO programs and services to the USPTO Contact Center (UCC). You can suggest USPTO webpages or material you would like featured on this section by E-mail to the webmaster@uspto.gov. While we cannot promise to accommodate all requests, your suggestions will be considered and may lead to other improvements on the website.


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