Contact Center Services

The Office of Citizen Services' contact center expertise, specialized contract vehicles and established infrastructure make us the best source for federal agencies’ contact center needs. Whether your need is for ongoing routing contact center services or for emergency situations where every minute counts in standing up a center -- we can help you..

 

» USA Contact

USA Contact, our premier contract vehicle for federal contact center services, allows agencies to give citizens what citizens want -- accurate, timely, and consistent answers to their questions, and easy access to information about your agency. Read more about USA Contact and access the request for quote.

 

» National Contact Center

The National Contact Center’s FAQ knowledgebase can help you find answers to all of your questions about the federal government.  This easy to use information tool is the same database used by agents at 1 (800) FED INFO to answer public inquiries and contains answers to over 2,200 Frequently Asked Questions (FAQ).
The Office of Citizen Services’ citizen-facing gateway for government information can also field misdirected phone calls and emails that fall outside your agency’s mission, thereby saving you time and money.

 

» Tools

» Citizen Services Cost Calculator
We can help you estimate the costs required to establish and operate a quality contact center or provide estimated costs to help develop a business case for changes to your center.

» Procurement Toolkit
The Procurement ToolKit is designed to help agencies prepare the necessary documents to help speed their USA Contact process.