You can obtain detailed information about your unemployment benefit payments
and claims
at any time, by calling our national
automated telephone service. Calling this number gives you access to:
- the amount and date of your latest benefit payment, and the claim period
for which the payment was made;
- information about your last 5 benefit payments; and
- confirmation of whether we have received your application or latest claim.
We update payment information once each night; we update information about
applications and claims, as we receive the forms.
You will need your social security number and your Personal Identification
Number (PIN) to get information about your benefit payments and claims.
Your PIN is printed on the back of each claim form we mail to you.
To access your benefit information by
telephone:
- Call
the Railroad Retirement Board at
877-772-5772.
- Press
"1"
to select our automated HelpLine services.
- Press "1"
again to access the Unemployment Benefits Menu.
Note:
People who are deaf or hard of hearing may call our TTY number at 312-751-4701.
You can also access your benefit
information online.
In order to do so, you must have or establish an online account. To learn
more about establishing an account, visit our Web site at
www.rrb.gov, select Benefit Online Services, go
to "Claim Unemployment Benefits More info" and click on
More info. Once
you have established an account, click on "Claim" to access your benefit
information.
Each claim you received will have a record of your last 3 payments.
Please allow at least 15 days from the date you mail your claim to receive a
payment.
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