Prepared by Public Affairs 312-751-4777
The U.S. Railroad Retirement Board (RRB) announced that an
additional 18 field offices will be added to its nationwide toll-free telephone
service by the end of January 2009. A single toll-free number
(1-877-772-5772/1-877-RRB-5RRB) will
provide RRB customers with easy access to the agency’s field offices. In
addition, the new toll-free number will offer options for self-service through
automated menus and automatic routing of calls to claims representatives in
nearby offices during emergency and peak periods.
The additional 18 offices are Kansas City
and St. Louis, MO; Nashville, TN; Louisville, KY; Scranton, Harrisburg, Altoona,
and Philadelphia, PA; Baltimore, MD; Denver, CO; Albuquerque, NM; Omaha, NE;
Wichita, KS; Billings, MT; Portland, OR; Salt Lake City, UT; and Bellevue and
Spokane, WA.
Twelve of the RRB’s 53 field offices participated in the initial implementation
of nationwide toll-free telephone service during November and December 2008.
Those 12 field offices were St. Paul and
Duluth, MN; Fargo, ND; Des Moines, IA; Jacksonville and Tampa, FL; Atlanta, GA;
Birmingham, AL; Oakland, Sacramento and Covina, CA; and Mesa, AZ.
Nationwide toll-free telephone service will be implemented in the remaining 23
RRB field locations by March 2009. Until then, RRB customers who reside outside
of the service areas covered by these 30 offices should continue to use the
telephone number for the field office providing service to their area. Customers
can get these numbers by calling the automated RRB Help Line at 1-800-808-0772
or by visiting the RRB’s Web site at www.rrb.gov.
# # # |