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The Credit Union Connection
Examples of credit union business practices in a variety of categories are provided
on this page.
Community Outreach -
Examples of business practices related to delivering products and services to member
niches such as business owners, low-income individuals, military families, multicultural
communities, and underserved areas.
(PDF)
Financial Education
- Examples of business practices such as credit counseling and management, home
buying classes, financial education programs for youth, and other financial education
programs. (PDF)
Liquidity - Examples of participation
loans, partnership arrangements, and secondary market programs to enhance credit
union liquidity. (PDF)
Loans - Examples of loan programs
such as anti-predatory, emergency, military personnel, residential mortgage, risk
based, business, agricultural, and non-profit financing.
(PDF)
Member Services - Examples
of special accounts such as Individual Development Accounts (IDAs); products and
services for member niches such as senior citizens and youth; and student credit
unions. (PDF)
Service Delivery -
Examples of methods of providing services to members such as shared and mobile branches,
telephone banking, and student credit unions.
(PDF)
Technical Assistance
- Examples of training and services for businesses.
(PDF)
Volunteerism - Examples
of business practices such as the Volunteer Income Tax Assistance (VITA) program,
tax preparation services, services for non-profits, and community service activities.(PDF)
To share information regarding a business practice or program offered by your
credit union, email the NCUA staff at
TheResource@ncua.gov.