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NCUA's Ombudsman
NCUA's Ombudsman investigates complaints and recommends solutions. These complaints
must relate to regulatory issues that cannot be resolved at the operational (regional)
level.
The Ombudsman does not handle any matter:
- subject to formal review as set forth in NCUA Regulations or IRPSs;
- involving an enforcement action where a notice of charges has been filed;
- in litigation;
- involving a conservatorship or liquidation; or
- within the Inspector General's jurisdiction.
The Ombudsman assists in resolving problems by helping the complainant to define
options and by recommending actions to the parties involved, but the Ombudsman cannot
at any time decide on matters in dispute or advocate position of the complainant,
NCUA or other parties.
All information and materials obtained as a result of a complainant's interview
and any confidential records gathered during an investigation will be used only
for purposes of the investigation and will not be disclosed outside of the Ombudsman's
Office.
The Ombudsman will make recommendations to appropriate agency officials for systemic
changes to deal with recurring problems revealed through investigations.
The Ombudsman reports to the NCUA Board and is independent from operational programs.
The current Ombudsman is Michael J. McNeill.
Michael J. McNeill
Deputy Financial Officer
National Credit Union Administration
1775 Duke St.
Alexandria, VA 22314-3428
Phone (703) 518-6572
Email mmcneill@ncua.gov
Fax (703) 837-2804
NCUA Ombudsman complaint form PDF