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Dealing with Workplace Violence: A Guide for Agency Planners
PDF Version of this Guide
[1.9 MB]
Table of Contents
Introduction
Foreword
Purpose of the Handbook
Overview
The Importance of Planning
Part I: The Basic Steps of Program Development
Section 1: Program Development
Overview
Forming a Planning Group
Working With Your Union
Steps in the Planning Process
Section 2: Development of Written Policy Statement
Advantages of Written Policies
Policy Statement Contents
Recommended Approaches
Section 3: Prevention
Overview
Warning Signs of Violence
Training
Pre-Employment Screening
Security Measures
Using Alternative Dispute Resolution (ADR) as a Preventive Strategy
Part II: Case Studies
Introduction
Basic Concepts
How to Use the Case Studies
Case Study 1 - A Shooting
Case Study 2 -Viciously Beating and Wounding a Coworker
Case Study 3 -A Suicide Attempt
Case Study 4 -Stalking
Case Study 5 -A Domestic Violence Situation
Case Study 6 -A Threat
Case Study 7 -Veiled Threats
Case Study 8 -A Threat
Case Study 9 -A Threat Made During an EAP Counseling Session
Case Study 10 -Threats Made By an Ex-Employee
Case Study 11 -Threats From Non-Employees
Case Study 12 -Intimidation
Case Study 13 -Intimidation
Case Study 14 -Frightening Behavior
Case Study 15 -Frightening Behavior
Case Study 16 -Disruptive Behavior
Part III: Background Information
Section 1:Fact Finding/Investigating
Introduction
Types of Investigations
Administrative Investigations
Preparation and Procedures in Administrative Investigations
Interview Techniques
Other Considerations for the Agency Planning Group
Section 2: Threat Assessment
Introduction
Threat Assessment
Excerpts from Threat Assessment: An Approach to Prevent Targeted Violence
Section 3: Employee Relations Considerations
Overview
Administrative Actions to Keep an Employee Away from the Worksite
Disciplinary Actions
Disabilities As a Defense Against Alleged Misconduct
Ordering and Offering Psychiatric Examinations
Disability Retirement
Appeals of a Disciplinary Action
Section 4: Employee Assistance Program Considerations
Introduction
Overview of the Employee Assistance Program
The Employee Assistance Program's Role in Dealing with Workplace Violence
Other EAP Considerations for the Agency Planning Group
Section 5: Workplace Security
Introduction
Security Planning
Law Enforcement and Security Assistance
Physical Security Measures
Physical Security in GSA Owned or Leased Buildings
Physical Security Survey
Computer Security
Examples of Handouts
Section 6: Organizational Recovery After an Incident
Introduction
Management Steps to Help an Organization Recover
The Critical Incident Stress Management Process
Critical Incident Stress Debriefing
Critical Incident Stress Defusing
Part IV: Resources
Federal Government Agencies
Non-Government Organizations
Computer Systems
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