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[HealthLiteracy 335] Re: Improving communication with patients - reply
David Rosen
djrosen at comcast.netMon Aug 14 15:52:08 EDT 2006
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Nancy,
I wonder if your students have mobile (cell) phones. Many people do,
including many adult learners. Mobile phones are beginning to merge
with other technologies. Many mobile phones now have web access and
MP3 players. This trend is accelerating. Within the next few months
or years it will be common for mobile phones to have web access. So
adult learners with mobile phones, like others, could -- if they were
shown how -- access the same visuals that medical practitioners
showed them on handhelds in the clinic. I had a conversation today
with a major commercial provider of adult learning videos about adult
learning instruction videos on handhelds. I believe that many (all)
of the commercial providers soon will be looking at how to deliver
instruction through mobile phones. Granted, people over the age of
30 may not find it all that attractive to read screens the size of
mobile phone screens -- I am one of those -- but if the application
is designed for a mobile phone, and if the need is great, and if they
are easy to use, we probably will.
I wonder if members on this list who work in health care environments
are seeing doctors, nurses or others using handhelds with web access,
including mobile phones, as a routine part of their healthcare work.
David J. Rosen
djrosen at comcast.net
On Aug 11, 2006, at 4:19 PM, Nancy Hansen wrote:
> I'd like a clarification on what you mean by "alternate approach
> may be to deconstruct the pt. education process". This language is
> far from "plain English" and would not be clear to someone with
> limited literacy skills. *I* don't know what you mean, in fact.
>
> The "on-screen visuals in almost real time" also concerns me as a
> literacy provider. I have worked with *some* men and women who
> have no (or little) access to computers, much less the skills to
> get on-line and reach the correct website. If the adults cannot
> read well and all they have are graphics on the screen, without
> "real live helper/readers" beside them, what do you see as the
> benefit using that technique? Do you realize that some adults with
> learning disabilities have little or not understanding of some
> graphics as well?
>
> Just because people in India can read CAT-scans (and they also just
> *happen* to be *doctors*!), it doesn't mean that the dyslexic
> patient (or who has some other learning disability) is going to be
> able to. It's called: You might just be "making an incorrect
> assumption" here.
> Just me -
> Nancy Hansen
> Exec Director/Tutor/TTrainer
>
> Lendoak at aol.com wrote:
> Dear David Rosen,
>
> I don't know of any clinic using a hand-held display to show simple
> visuals that would help patients understand and comply. But your
> idea makes sense.
>
> An alternate approach may be to deconstruct the pt. education
> process to use a trained outsource of people to provide patients
> with on-screen visuals in almost real time. A cadre of retired
> nurses could do this part time from home. (An entrepreneur might
> take this concept a long way!) After all, doctors in India read
> many of our x-rays and CAT scans.
>
> Thank you for your comment.
>
> best wishes,
>
> Len and Ceci Doak
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David J. Rosen
djrosen at comcast.net
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