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Support for users of EnergyPlus is currently available through e-mail or via the web site.
Passwords
Forgot/lost or didn't receive a password? Enter the email address you registered with to search for your registration and regenerate your password. (Version 3.x only)
EnergyPlus Helpdesk
A helpdesk system has been set up for managing EnergyPlus user support requests. The helpdesk system includes a download area, a knowledge base and troubleshooting area. To submit new support requests (tickets) or search the knowledge base, please go to energyplus.helpserve.com. You may also submit new issues, files and reply to tickets via e-mail at EnergyPlus-Support@gard.com. This address has been linked to the helpdesk since early May 2008. This is the way to get your specific EnergyPlus questions answered.
EnergyPlus Support Group on Yahoo
The EnergyPlus Support YahooGroup is a user-to-user email list where you can ask questions of other users. The YahooGroup web site also includes additional files and weather data not published on the EnergyPlus web site. While the EnergyPlus development team does monitor this list, the best place to get support is the EnergyPlus Helpdesk. For more information about the EnergyPlus Support Group on Yahoo, visit the web site: http://groups.yahoo.com/group/EnergyPlus_Support/
You can review past messages. You
must join the group to send a message. Click on the button to join the EnergyPlus_Support group now. Once you are a member, you can send messages to: EnergyPlus_Support@yahoo.com
A list of known bugs or other problems with EnergyPlus is available in the files area of the EnergyPlus_Support group at Yahoo: http://groups.yahoo.com/group/EnergyPlus_Support/files/Updates/
Updates to this list will be announced to the group.
Building Simulation Email List
BLDG-SIM is a mailing list for users of building energy simulation programs. Building energy simulation programs allow users to estimate the energy use and operating cost of residential, commercial and other types of buildings. You have to join the list to post and receive messages.
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