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Commissioned Corps Support Services

Board for Correction

Provided by Administrative Operations Service

Offered to: HHS
Contact: 301-443-6268;

If U.S. Public Health Service Commissioned Corps Officers believe that there is an error or injustice in their personnel records, they should contact the Board for Correction. The Board manages and conducts the appeals process for those officers.

Services offered are:

  • Establishment and maintenance of an active Board for Correction for review of submissions
  • Staff submissions through appropriate offices, such as the Office of the General Counsel and the Office of Commissioned Corps Operations, as necessary
  • Documentation of Board proceedings and preparation of correspondence to applicants about Board decisions
  • Provision of timely and accurate advice and assistance to Board members

Performance: 95% of cases will be forwarded by the Board to the appropriate parties within 5 business days of receipt.

Acknowledgement of receipt of application will be forwarded to applicants within 10 business days of receipt.

95% of Board meetings will be scheduled within 30 days of receipt of all preliminary comments.

Rate: $18.21 per Active Duty Commissioned Corps Officer per year

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Compensation Branch (CB)

Provided by Administrative Operations Service

Offered to: Active duty officers of the PHS, retired officers, survivor annuitants, and former spouses as the sole-source payroll services provider. The Office of Commissioned Corps Force Management (OCCFM), Office of the Secretary, authorizes and pays for the services.
Contact: (301) 594-2963 or 1 (800) 638-8744

CB administers a system of basic pay, allowances, and special or incentive pay for active duty Commissioned Corps Officers of the U.S. Public Health Service (PHS). CB also administers a pay system for retired officers and survivor annuitants. The Branch provides these services in coordination with the Departments of Defense, Veterans Affairs, and Treasury.

Services offered are:

  • Determination and documentation of eligibility for payments, deductions, and allotments, including all payment starts, stops, or changes
  • Monthly payments of active duty pay and entitlements
  • Monthly processing of voluntary/involuntary payroll allotments and deductions
  • Administration and payment of special and incentive pays
  • Monthly payments of retired and annuitant pay
  • Fulfillment and maintenance of all Departmental audit requirements
  • Customer assistance to payees
  • Pre- and post-retirement counseling
  • Management of Commissioned Corps Retirement Boards, applications for retirement processing, and handling of pay for retired officers
  • Death benefit and survivor benefit counseling and payment processing
  • Development of Uniformed Service pay policies

Performance: 99% of W-2s will be issued and mailed by January 31 of each year.

99% of salary checks will be issued by the official payday.

100% of salary checks not issued by the official payday will be processed within 5 business days.

99% of customers will be provided a response to routine inquiries regarding pay matters within 2 business days.

Less than 6 valid customer complaints per 1,000 payees per pay cycle will be achieved.

Rates: Total program costs are passed directly to OCCFM

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Medical Affairs

Provided by Administrative Operations Service

Offered to: U.S. Public Health Service
Contact: 1-800-368-2777;


Managing public healthcare is highly complex and multifaceted. To help customers manage all aspects of healthcare, the Medical Affairs Branch (MAB) has a dedicated group of knowledgeable professionals who keep current on the evolving dimensions of public health. With current healthcare information, customers are able to focus on their primary mission and administer healthcare with ease.

Services offered are:

  • Maintenance of paper and electronic medical records
  • Administrative management of active duty officer healthcare
  • Support for healthcare authorization and access to care
  • Periodic, separation, and retirement health evaluations
  • Review/award of Combat-Related Special Pay, Traumatic Serviceman’s Group Life Insurance, and Line of Duty determinations
  • Mental health/substance abuse case management and support
  • Fitness for duty and disability evaluations/determinations
  • Medical waiver evaluations and issuance
  • Medical Evaluation and Appeal Boards
  • Veterans Administration liaison services for disabled veterans
  • Individual and force readiness monitoring and report
  • Federal payment audits for active duty officer healthcare
  • Dental care authorizations and payments by United Concordia

Performance: 99% of properly submitted claims will be processed by the MAB within 5 business days of receipt.

99% of customer requests for information will be responded to within 2 business days of request.

Rates: Fee for service at cost

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