Occupational Health Programs and Services
Provided by Federal Occupational Health Offered to: All Federal Agencies
Contact: 1-800-457-9808; FOHPortal@psc.gov
www.foh.dhhs.gov ADR services help Federal Agencies effectively manage and resolve difficult differences through the use of non-litigation processes such as mediation and facilitation. ADR techniques often use a neutral individual, such as a mediator, to assist disputing parties in resolving their disagreements. These services increase opportunities to resolve disputes either before or during the use of administrative procedures and litigation. One of the key administrative objectives is to reduce conflict while preserving the relationship between the parties involved in the dispute. Services offered are: - Coaching
- Conciliation
- Directive mediation
- Dispute panels
- Evaluative mediation
- Facilitative mediation
Performance: 100% of requests for ADR services are responded to within 1 business day. Rates: Customized and vary with the level of service required Top of Page
Provided by Federal Occupational Health Offered to: All Federal Agencies
Contact: 1-800-457-9808; FOHPortal@psc.gov
www.foh.dhhs.gov More than 300,000 Americans die of Sudden Cardiac Arrest (SCA) every year; many of these deaths occur in the workplace. As many as 50% could have been saved if an AED had been available immediately at the time of the emergency. This life-saving equipment is integrated into a comprehensive program that includes clinical expertise and quality assurance to ensure the highest level of responder preparedness. The AED program provides: - Development of customized AED programs and protocols
- AED Medical Director oversight and consultation services
- Cardiopulmonary resuscitation and AED training
- Purchase of equipment and supplies
- SCA event analysis
- Integration with Critical Incident Stress Management
- Integration with local emergency medical services
Performance: 95% of cardiac event data are analyzed within 5 business days. 95% of surveyed clients rate their satisfaction with services as Good or Excellent. Rates: Cost is variable and dependent upon services and equipment purchased Top of Page
Provided by Federal Occupational Health Offered to: All Federal Agencies
Contact: 1-800-457-9808; FOHPortal@psc.gov
www.foh.dhhs.gov A comprehensive selection of occupational health and wellness services is available to improve and maintain the health of Federal employees and increase their productivity. These programs and services assist managers in meeting Occupational Safety and Health Administration and other regulatory requirements and are available at nearly 300 managed sites as well as from a nationwide network of more than 3,000 providers. Services offered are: - Management and oversight of onsite health centers
- Walk-in care for minor illnesses and injuries
- Emergency response and first aid
- Immunizations (flu, tetanus, pneumonia, hepatitis, and work-related travel)
- Health promotion programs (weight management, exercise, and nutrition)
- Health screenings (blood pressure, cholesterol, diabetes, vision, and hearing)
- Health education programs
- Management of confidential medical records
- Specialized programs for law enforcement agencies
- Smoking cessation programs
- Physical exams (e.g., pre-placement, preventive, periodic, and fit for duty)
- Analysis of exposures to job hazards (e.g., noise, asbestos, and chemicals)
- Medical surveillance programs to monitor exposures to job hazards
- Medical clearance (for a commercial driver’s license and for respirator use)
- Expert medical consultation for reasonable accommodation, family and medical leave, and other employability issues
- Health fairs
- Consultation on pandemic flu preparedness
- Online health risk appraisals and tracking tools
- Determination of risk of exposure to communicable diseases (e.g., tuberculosis, hepatitis, and meningitis)
Performance: 97% of requests for appointments are made within 24 hours. 97% of surveyed clients rate their satisfaction with services as Good or Excellent. Rates: Cost is variable and dependent upon mix of services and number of Federal employees Top of Page
Provided by Federal Occupational Health Offered to: All Federal Agencies
Contact: 1-800-457-9808; FOHPortal@psc.gov
www.foh.dhhs.gov Personal problems can affect the lives of employees both at home and at work. The comprehensive EAP services increase productivity by assisting employees with personal concerns. This program addresses problems in the quickest, least restrictive, and most convenient manner while minimizing cost and protecting client confidentiality. Investment returns have been documented, for example, in these types of measures: productivity, work performance, absenteeism, and medical benefits and workers’ compensation. Services offered are: - 24/7 telephone access for managers, employees, and family members to professional counselors for assessment, consultation, referral, and crisis management
- Face-to-face assessment, short-term focused counseling, and referral services
- Orientations to the EAP for employees and managers
- Courses, seminars, and workshops
- Comprehensive, interactive EAP Web site
- Critical Incident Stress Management
- Financial and legal services including identity theft prevention and recovery services
- Specialized program supporting law enforcement personnel
- Quarterly reports providing EAP usage details to evaluate and highlight program effectiveness
Performance: 100% of requests for EAP services from employees will be responded to within 2 hours of request. 95% of counseling clients completing satisfaction surveys rate their overall satisfaction with EAP services as Satisfied or Very Satisfied. Rates: Cost is variable and dependent upon mix of services and number of Federal employees Top of Page
Provided by Federal Occupational Health Offered to: All Federal Agencies
Contact: 1-800-457-9808; FOHportal@psc.gov
www.foh.dhhs.gov Providing a safe and healthful workplace enables employees to focus on their Agency’s mission. Environmental health services promote total workplace wellness and increase worker productivity. This integrated approach assists Agencies in establishing programs that not only comply with Occupational Safety and Health Administration (OSHA) and other environmental regulations, but also improve and maintain employee health, productivity, and morale. These services offer customers the expertise and experience needed to anticipate, evaluate, and control hazards in the Federal workplace. Services offered are: - Comprehensive occupational health program evaluation and design
- Industrial hygiene assessments and evaluations
- Emergency response services
- Safety surveys and audits
- Indoor air quality studies and monitoring
- Oversight of asbestos detection, monitoring, and abatement
- Oversight of lead-based paint detection, monitoring, and remediation
- Water quality assessments and studies
- Food service safety and sanitation programs, inspections, and assessments
- Personal protective equipment, program development, and implementation
- Respirator fit-testing (quantitative and qualitative)
- Assessment of occupational noise hazards and development of hearing conservation programs
- Ergonomic programs, services, and assessments
- Occupational health and environmental compliance training programs, including: - Asbestos Lead Training accredited by the Environmental Protection Agency
- Hazardous Waste Operations and Emergency Response (29 Code of Federal Regulations (CFR) 1910.120)
- Hearing Conservation (29 CFR 1910.95)
- Head Protection (29 CFR 1910.135)
- Hazard Communication Standard (29 CFR 1910.1200)
- Respiratory Protection (29 CFR 1910.134)
- Safety Awareness
- Food Safety and Sanitation - Hazardous material/waste management
- Hazard communication program development and implementation
- Laboratory analytical services (chemical, fine particle, and microbiological)
Performance: 100% of requests for field work/services are provided within the requested timeframe. 100% of all written reports will be delivered to the customer by the negotiated due date. Requests for personal protective equipment and occupational health support in response to emergencies will be delivered to the disaster site within 24 hours. Rates: Cost is dependent upon the scope, level, locations, and extent of services to be provided Top of Page
Provided by Federal Occupational Health Offered to: All Federal Agencies
Contact: 1-800-457-9808; FOHPortal@psc.gov
www.foh.dhhs.gov Well-qualified organizational development consultants help Agency leaders analyze organizational problems, develop strategies, and implement customized solutions that will improve mission effectiveness. A full range of organizational development services includes management retreats and executive coaching that focus on developing specific skills that assist management with change initiatives. Services offered are: - Change management resulting in more productive and satisfying work environments
- Strategic planning for clearly defined organizational goals and measurable results
- Team building that includes energizing teams, getting employees to work more effectively with each other, and addressing cross-cultural issues and difficult team dynamics
- Retreat and meeting facilitation using the latest proven adult learning techniques to achieve positive outcomes
- Resilience training for handling adversities and challenges
- Leadership training and coaching using emotional intelligence to tap leaders’ strengths and work effectively with a diverse staff
- Professional competency training, including Supervisor Development, Career Development, Communications (written and oral), Conflict Management, Diversity, Worksite Wellness, and Customer Service
Performance: 100% of requests for organizational development services are responded to within 1 business day. Rates: Cost is variable and dependent upon mix of services and number of Federal employees Top of Page
Provided by Federal Occupational Health Offered to: All Federal Agencies Contact: 1-800-457-9808; FOHPortal@psc.gov
www.foh.dhhs.gov Wellness and fitness services offer numerous benefits to employees that result in reduced absenteeism and healthcare costs, as well as greater job satisfaction, improved morale, and productivity. This program supports the President’s HealthierUS initiative that is intended to fight obesity and improve the long-term health of all Americans. Services offered are: - Consultation on the design and development of a wellness program or fitness facility
- Staffing, management, and oversight of onsite wellness/fitness centers
- Virtual wellness and fitness programs
- Health screenings (blood pressure, Body Mass Index, and pre-exercise)
- Cardiac risk assessment
- Health education programs
- Fitness assessments (cardiovascular, strength, flexibility, and body composition)
- Fitness equipment orientation
- Personalized exercise programs
- Group exercise classes (Yoga, Pilates, Sculpt, and Aerobics)
- Online health risk appraisals and comprehensive lifestyle management Web site
- Motivational challenges and contests
- Health promotion programs (e.g., newsletters, bulletin boards, and seminars)
- Fitness equipment management
- Health and fitness fairs
- Membership fee collection
Performance: 97% of customers are satisfied with courteousness of staff. 97% of customers are satisfied with overall staff helpfulness. Rates: Cost is variable and dependent upon mix of services and number of participating members Top of Page
Provided by Federal Occupational Health Offered to: All Federal Agencies
Contact: 1-800-457-9808; FOHPortal@psc.gov
www.foh.dhhs.gov By helping employees better care for themselves and their loved ones, work/life services will help Agencies reduce absenteeism, improve retention, and enhance productivity. These services offer expert consultations, comprehensive educational materials, personalized referrals, and interactive Web tools to assist with everyday challenges. Without this support, even the most productive workers are at risk of losing focus, calling in sick, showing up late or leaving early, or quitting their jobs. Work/life services are available 24 hours per day, 365 days per year, to provide consultation and resources regarding: - Child care and parenting
- Adult care and aging
- Pregnancy and adoption
- Financial and legal concerns
- Daily needs (e.g., moving relocation, home repair, and others)
- Educational toolkits specific to: Prenatal Care, Child Safety, College, and Adult Care
Performance: 90% of requests for work/life customized referrals and educational materials will be fulfilled within 2 business days of intake. Rates: Cost is dependent upon mix of services and number of Federal employees Top of Page |
Print 
Download Reader 
