Human Resource Services
Provided by Administrative Operations Service Offered to: HHS
Contact: 301-443-1144; eeoinvestigations@psc.hhs.gov The EEO Complaint Investigations Program manages and assigns the contracts of outside EEO firms. This program serves as the liaison between contractors and Operating Division EEO offices and managers to ensure that discrimination complaints are handled expeditiously and result in a quality product. Services include: - EEO investigations
- EEO counseling
- Final Agency decisions
- Acceptance/dismissal letters
Performance: 95% of customer requests for assistance will be responded to within 2 business days of request. 95% of customer requests for services concerning EEO complaints will be assigned to an investigator within 2 business days of request. 95% of contracts will be in place to allow for the investigation of complaints at least 15 calendar days after the expiration of the prior contract. Rates: $678.43 per EEO investigation* *Plus actual cost of contractor’s fees Related Information: EEO Top of Page
Provided by Administrative Operations Service Offered to: HHS
Contact: 301-443-1144; PSCDEEO@psc.hhs.gov Federal government policy is to ensure EEO; prohibit discrimination, retaliation, and harassment in all its forms; and promote diversity and inclusiveness in the workplace. To that end, the Office of Equal Employment Opportunity delivers the highest level of customer services to lead the effort in developing policies and programs that ensure EEO, foster a culture that values diversity and inclusiveness, and empower individuals to participate constructively to their fullest potential in support of HHS’ mission. Services offered are: - Counseling during informal complaints
- Processing of formal EEO complaints
- Reasonable accommodation consulting
- Addressing of accessibility issues
- Preparation of legally mandated EEO reports and plans
- Preparation of ad hoc reporting
- Preparation of workforce analyses
- Identification of barriers to EEO through data analyses and development of recommendations for corrective actions
- Conducting briefings on new regulations/requirements
- Identification of underrepresentation of EEO groups
- Promotion of, conducting, and participation in commemorative observances, cultural awareness, and Special Emphasis Programs
- Coordination of mediation
- Provision of training on the following topics:
- Basic EEO training for employees
- EEO compliance for managers and supervisors
- Workplace harassment prevention (including sexual harassment)
- Reasonable accommodation
- No Fear Act and MD-715 (policy guidance for EEO programs)
Performance: 95% of customer requests for assistance, including EEO counseling requests, will be responded to within 2 business days of request. 90% of formal complaints of discrimination filed will meet or exceed the 180-day timeline for processing such complaints. 100% of complainants will be offered Alternative Dispute Resolution services upon receipt of an informal or formal complaint of discrimination. 93% of commemorative observances and events will be communicated to customers at least 10 business days before the observance or event. 95% of reasonable accommodation requests (e.g., a sign language interpreter) will be responded to within 3 business days of request. Rate: $411.92 per Full-Time Equivalent per year* *Plus additional customer-specific expenses Related Information:
EEO
No FEAR Act Top of Page
Provided by Information and Systems Management Service Offered to: All Federal Agencies
Contact: 301-443-6756; bharat.govindani@psc.hhs.gov Managing state-of-the-art HR, Time and Attendance, and Payroll systems and interfaces, the Enterprise Applications Division (EAD) delivers the highest level of customer service to HHS civilian employees and Commissioned Corps Officers. EAD works closely with HHS and other Federal Agencies to develop, deliver, and support the best possible HR systems that use the latest available technology and maximize efficiency. Services offered include: - Capital HR, a leading-edge HR/benefits/payroll system based on a recently upgraded version of PeopleSoft Human Capital Management
- Application support for Federal civilian and Commissioned Corps HR systems
- HR data warehouse system utilizing state-of-the-art PeopleSoft technology
- HR reporting integrated with the HR data warehousing
- Help Desk assistance for HR, benefits, time and attendance, and Commissioned Corps systems
- Payroll interfaces between the Capital HR and Defense Finance and Accounting Service payroll systems
Performance: HR systems will be available 95% of the time, excluding scheduled maintenance and network outages beyond EAD’s control. 95% of report requests will fully meet customer requirements. 90% of all Help Desk calls will be responded to within 3 hours. Rates: $442.99 per W-2 plus agreed-upon “actual” costs for special initiatives Related Information: Capital HR Enterprise Human Resources and Payroll Systems EHRP Managers Manual Top of Page
Provided by Administrative Operations Service Offered to: All Federal Agencies and Departments serviced by DFAS.
Contact: (301) 504-3301; HHSPayLiaisonandAdvocacy@hhs.gov Ensuring employees are paid accurately and on time is essential to overall staff satisfaction and to the success of an organization. The Payroll Services Division (PSD) offers centralized and affordable payroll liaison and advocacy services with a focus on customer needs and exceptional service. When customers let PSD handle their pay issues, they can concentrate on their work and be more productive. As liaison, PSD manages all aspects of payroll customer services between the Defense Finance and Accounting Service (DFAS) and customer Agencies on all pay-related issues. These issues include pay policy, employee pay records, and supporting systems. Services offered include: - Oversight of payroll service requests from Agencies and Human Resource Centers
- Oversight of the biweekly time and attendance process
- Coordination of Agencies’ payroll activities with DFAS
- Provision of direction, technical assistance, and standard operating procedures for payroll liaisons and others who input data or use output from personnel and payroll systems
- Diagnosis of problems and devising of solutions to systemic problems and inefficiencies related to payroll payments of Agency employees
- Provision of information and resolution of audit-related issues and findings
- Monitoring of DFAS performance against the Service Level Agreement
Performance: 99% or more of all civilian employees will be paid accurately and on time each pay period. Rates: $167.11 per W-2 plus agreed-upon “actual” costs for special initiatives Related Information: Payroll Services Letters Top of Page |
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