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Transportation & Travel Services

E-Gov Travel Center of Excellence (CoE)

Provided by Financial Management Service

Offered to: HHS
Contact: 301-443-9552;

The E-Gov CoE provides HHS with comprehensive customer service and operational support on E-Gov Travel-related services. To ensure E-Gov Travel fits the customer’s need, the CoE assigns the customer an account manager who is able to create customer-specific applications in the E-Gov Travel system.

Services offered include:

  • Tier 3 support provided by highly skilled program specialists
  • Federal Agency Travel Administrators who provide personalized customer service and Tier 2 support
  • Liaison to the Tier 1 E-Gov Travel Help Desk
  • Establishment and management of relationships between the General Services Administration, HHS customer Agencies, and other E-Gov Travel vendors
  • Contract management and maintenance
  • Lifecycle travel management
  • Online booking tool for air and rail travel, car rentals, and hotel reservations
  • Financial systems integration for reimbursement of local and TDY travel
  • Coordination of Permanent Change of Station relocation
  • A comprehensive Help Desk available from 7:30 a.m. to 9:00 p.m. Eastern Standard Time
  • New Web site housed within for easy worldwide access to contacts, policies, travel information, advisories, Frequently Asked Questions, and other valuable information

Performance: 95% of calls will be answered or returned within 3 hours of receipt.

90% of reservations will be issued within 4 business hours after receipt of authorization.

95% of PSC survey respondents will state that they are satisfied with the overall service provided by the E-Gov Travel CoE.

Rate: $36.61 per travel order or voucher

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Rental Vehicles

Provided by Administrative Operations Service

Offered to: All Federal Agencies
Contact: 240-276-0814;

Transportation Services is customers’ source for obtaining long-term and daily rental vehicles for use on official business or for executive transportation.

Performance: 100% of vehicles requested more than 24 hours in advance will be delivered to Parklawn or to National Institutes of Health (NIH) sites by 8:00 a.m. on the day of the request.

90% of vehicles requested less than 24 hours in advance will be delivered to Parklawn or NIH sites by 8:00 a.m. on the day of the request.

100% of vehicles will be inspected for cleanliness and fuel.

Rates: GSA Leased Vehicle: $260.32 per month per vehicle, plus GSA lease costs

Daily Vehicle Rental: $28.52 per use per vehicle, plus actual rental cost

Contractual obligations may result in an additional charge for vehicles requested less than 24 hours in advance

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Subsidized Mass Transit Tickets (Transhare)

Provided by Administrative Operations Service

Offered to: All Federal Agencies
Contact: 301-443-2414;

The PSC Transhare Program offers transit subsidies to Federal employees nationwide who commute to and from work by public transportation or State-registered vanpool and who meet all applicable requirements for program participation.

Services offered include:

  • Processing of transit subsidy applications
  • Purchase of media
  • Distribution of media to participants
  • Tracking of media use
  • Annual recertification of participant eligibility

Performance: 95% of eligible new enrollees will have access to benefits within 10 business days of receipt of their applications by the PSC Transhare Program Office.

Rate: 6.0% of media value*

*Plus actual cost of media and express mailings to regional customers

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Motor Pool Transportation Services

Provided by Administrative Operations Service

Offered to: HHS
Contact: 202-619-2140;

PSC provides motor pool transportation services for a limited number of HHS executives and for all HHS employees who are unable to transport themselves due to temporary or permanent disabilities.  Transportation services are for official HHS business only within the DC metropolitan area.  Transportation services are also provided to and from CMC offices in Baltimore, MD, and Dulles International, Reagan National, and BWI Airports.

Complete and submit the appropriate Web request form:

Executive Motor Pool

HHS Employees with Disabilities

Service provided by PSC/AOS/DPM/LSB (Program Support Center/Administrative Operations Service/Division of Property Management/Logistics Services Branch.)

Services offered include:

  • Motor pool of vehicles and drivers
  • Service in the Washington DC metropolitan area

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