CASEWORK: INTERNAL REVENUE SERVICES

Federal Taxpayer Advocate

IRS Website

This independent organization within the IRS helps taxpayers resolve problems with the IRS and recommends changes that will prevent the problems.

• Call the Taxpayer Advocate Service toll-free telephone number: 1-877-777-4778 or TTY/TTD: 1-800-829-4059.
• Call, write or visit the local taxpayer advocate office for your state. A list of Taxpayer Advocate Service offices may be found in Publication 1546 of The Taxpayer Advocate Service of the IRS, which may be downloaded and printed at www.irs.gov/pub/irs-pdf/p1546.pdf.

Complete and submit Form 911, Application for Taxpayer Assistance Order.

• You can download the form at www.irs.gov/pub/irs-pdf/f911.pdf
• Call the IRS forms-only number, 1-800-829-3676
• Send a written request for assistance (if Form 911 is not available), or
• Request that an IRS employee complete a Form 911 on your behalf (in person or over the phone).

You may FAX a Form 911, Application for Taxpayer Assistance Order (or written request) to your local Taxpayer Advocate. An Application for a Taxpayer Assistance Order requires the Advocate to determine if significant hardship exists and to review the case to determine what action should be taken to relieve the hardship. In certain situations, enforcement action may be suspended while your case is being reviewed. The Taxpayer Advocate resolves the majority of cases administratively. Even when hardship is not a factor, the Advocate is often able to help resolve the taxpayer's problem.

If you have already contacted the federal agency and you need help working with that agency, please fill out the Case Information and Privacy Release Form. You can follow up on your request by contacting my San Francisco office:

1700 Montgomery Street, Suite 240
San Francisco, CA 94111
(415) 403-0100
(202) 224-0454 FAX

No matter where you live in the state, all requests for assistance with federal agencies are handled by my San Francisco casework staff who have extensive knowledge about the workings of each major federal agency. Note that Senator Boxer cannot get involved in matters before the courts.

Please note: In most cases, Federal law requires us to have a signed Case Information and Privacy Release Form from you before we can discuss your case with the agency. Please click here to fill out and sign our Case Information and Privacy Release Form.

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