The items listed on your checking account statement may look different from one another. Some items may be listed by check number, and others may be listed by the name of the company you paid. Always review all of the charges listed on your account statement to make sure they match your receipts or records.

   Some consumers get their canceled checks back in their account statements. Some of the banks that return canceled checks charge a fee for that service.

   Some banks do not return checks at all. Consumers who need a canceled check to prove that they made a payment can ask for copies of their checks. Some banks charge a fee for these copies.

   If you have questions about how your checks are processed, contact your bank, savings and loan, or credit union.

   A federal law, known as Check 21 (effective October 28, 2004), makes it easier for banks to electronically transfer check images instead of physically transfer paper checks. Check 21 permits banks to replace original checks with "substitute checks." Substitute checks are special paper copies of the front and back of the original check. They can be processed as if they were original checks. The front of a substitute check should state: "This is a legal copy of your check. You can use it the same way you would use the original check." You can use a substitute check as proof of payment just as you would use an original check.

   Under state and federal law, you are protected against errors in your account, whether you receive canceled checks (original checks, substitute checks, or both) with your account statement, an account statement showing images of the checks you have written, or an account statement that simply describes your canceled checks.

   If you receive a substitute check and there is a problem or error with the check that causes you to lose money, Check 21 provides a special procedure that permits you to ask for a refund (called an "expedited recredit"). This special procedure applies to substitute checks only.
(See Consumer Guide to Check 21 and Substitute Checks.)

   You must receive a notice if a merchant or anyone else you are paying plans to use your check for electronic check conversion. For example, if you are at a store, you may see the notice on a sign, or you may be asked to sign a written notice. If you mail a check to pay a bill, you may see the notice on an insert with your monthly bill, or the notice may be on the bill itself.

   You will probably experience the following if your check is used for electronic check conversion: If you write a check at a store, your check may be stamped "void" and handed back to you with a receipt. If you mail a check to pay a utility bill, the utility company will keep a copy of your check as a record but will destroy the original so that you won't be charged more than once for the same bill. Your check will not be returned to you. When you receive your account statement, both of these electronic check conversions should be listed.

   As you do in other electronic fund transfers, you have certain rights when your check is processed as an electronic check-conversion transaction.These rights include the right to have your bank investigate errors (called "error resolution"). If you mailed a check to pay a bill and need a copy of the check to resolve a dispute or to prove you made a payment, you may contact the company you paid. Your bank can also help you to get a copy of a check.
(See When Is Your Check Not a Check? Electronic Check Conversion.)