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COMPUTING SERVICES DIRECTORATE

DESCRIPTION

DISA's Computing Services provides world-class processing capability, systems management, communications and storage in support of Department of Defense services, agencies, and combatant commands. Located in 13 secure facilities strategically located throughout the world; Computing Services support more than three million users of more than 2,800 applications utilizing more than 3.7 petabytes of storage. Computing Services has become DoD's number one provider of personnel, payroll, logistics, accounting, and medical records processing.

CD's operational elements are:

Business Service Management (CD1) provides all budgetary, financial, and logistical support to management as well as developing the pricing strategies for the customers of the IBM, Unisys, UNIX, Windows, storage, and special services workloads that CSD supports. CD1 ensures budgets are executed properly, contracts are in place for equipment maintenance, and costs are in line with revenues and reports the results to management and CFE.

Customer Relationship Management (CD2) provides cradle to grave management of all customer workload support, to include requirements definition, engineering, proposal development, acquisition, implementation, service level agreements, and review billing and invoicing. CD2 performs the entire gamut of customer relations functions for Computing Services, in the areas of ensuring that customer solutions are compatible with enterprise strategy and opens lines of communication with the customer to provide rapid response to customer questions or service requests.

Operations (CD3) provides overall management, operations, and maintenance of all assigned DISA information processing systems. CD3 ensures responsive, reliable, and cost-effective processing services for all DISA customers. CD3 controls and directs all CD operations and overall performance and effectiveness of the Defense Information Infrastructure (DII) supporting Defense Enterprise Computing Centers (DECC) operations.

Communications Management (CD4) engineers, provisions, operates, and maintains all CD telecommunications assets, including all networks and network assets in all DECCs as well as all network managed services such as GCDS and PS4. CD4 is operationally responsible for the network enclave accreditations and ensures that the network assets connected to those enclaves meet all identified security requirements. CD4 interfaces daily with the GISMC, the GNSC, TNCs worldwide, DISA Network Services, and the JTF-GNO.

Service Design and Transition (CD5) plans lifecycle management and status reports for major facilities and communications infrastructure initiatives. CD5 continually assesses the effectiveness of existing infrastructure solutions to meet operational requirements and manages efforts to streamline or replace existing infrastructure solutions with better or more cost-effective technology.

Technical Program Office oversees the development and implementation of Computing Service's strategy, to include planning, engineering, technical architecture, service level management, enterprise systems management and project management.