Customs Problems
If your company is experiencing a problem with a foreign customs house, make sure you’ve correctly identified the problem.
Most common customs-related problems:
 | Misclassification |
| Duties higher than anticipated |
| Customs office won't clear the shipment to your buyer/importer |
| Customs office invoking health, sanitary, or safety issues |
| Labeling issues involving a certificate of origin, weight, ingredients, marks, etc. |
| Inadequate documentation provided by the exporter |
| Issues involving the import or packing regulations of the receiving country |
To resolve customs problems, try the following:
| Involve the buyer/importer. Chances are they can help or at least find out what needs to be done to resolve the problem. |
| Involve your shipping company. Most shippers are responsive to the customs problems faced by their customers. |
| Involve your insurance company. |
| Contact the foreign customs' office. |
| Contact the Commercial Service office in the appropriate country. |