DISN CUSTOMER SERVICE DIVISION
The DISN Customer Service Division is dedicated to providing exceptional customer service. They serve the DISN community of interest by establishing and sustaining an effective global customer service organization.
MISSION
To infuse a customer-centric approach into all DISN services and to advance DISA core values of exceptional customer service.
FUNCTIONS
- Provide 24/7 incident management through the DISN Customer Contact Center (DCCC)
- Manage the continual evolution of DISA Direct Order Entry (DDOE)
- Evaluate and report provisioning capabilities
- Manage the resolution of DISN customer issues
- Serve as customer advocate for escalations
- Collect and evaluate metrics and customer feedback
- Support the analysis and refinement of implementation processes
- Promote satisfaction through customer relationship management
- Foster new cooperative relationships with DISN customers
CONTACT INFORMATION
The DISN Customer Contact Center is available twenty four hours a day to assist DISN Customers with questions, escalations, or service issues.
(800) 554-DISN (3476)
(614) 692-4790
DSN (510) 376-3222
DSN (312) 850-4790
DCCC@csd.disa.mil
DCCC@cols.csd.disa.smil.mil
OFFICE LINKS
GLOBAL SUPPORT
RELATED LINKS