AESDirect Support Center - How to Reset your Password

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Home Log In AESDirect Certification Quizzes Account Set-up & Management Register New Account Registration Help Re-Activate an Account Terms & Conditions Privacy Policy Account Administration Vendor Account Set-up Developers Center Register Vendor Account Training User Guides Sample Shipments Online Training Workshops AES Compliance Using AESDirect Who to Contact Support Center Browser Support Developers Center News AESPcLink About AESPcLink Getting Started Terms & Conditions AESDirect VPN About AESDirect VPN Set up AESDirect VPN Related Sites Government Sites Partner Sites	How to Get Your Password Reset [Support Center Home] If you have forgotten your password, it has expired or your Username has been disabled or locked out, you will need to contact to your Account Administrator or User Manager directly to have them reset your password. Your Account Administrator or User Manager is the person who created your AESDirect Account for you or the primary AESDirect contact at your company. This may be the person responsible for Export Compliance. You do not need to contact Technical Support to have your individual account password reset. You may, however, contact Technical Support if you need help in identifying your Account Administrator or you need your Administrator Account reactivated or the password reset. In those cases only, please do as follows: FAX a Letter Requesting the Change of Account Administrator Fax # (301) 562-7795 This request must be on company letterhead from an authorized company officer (President, CEO, etc.) and signed by that company officer. The letter must specifically request that you wish to nominate a new Account Administrator as the one on file is no longer employed by the company. Include the following: Company Name Company ID Number (EIN, SSN, or DUNS) AESDirect Username. Either New Username you wish to be created; or Existing Username The new administrator information: Name Phone Number Fax Number E-Mail Address Mailing Address Signature & Title of the person requesting the change Once we have received your fax, we will contact the new Account Administrator and provide a Username, if new, and a Password. The New Account Administrator must login. They will be forced to reset their password All passwords at least 8 characters long and contain characters from 3 of these 4 groups Lowercase Letters Uppercase Letters Numbers Special Characters: ¡ # $ % See Password Rules for all password parameters. Under Account Maintenance, click ‘Update Account Profile’ to verify your information is correct.
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