AESDirect establishes three distinct User types, each with a different role in the AESDirect Account.

Account Administrator

The Account Administrator is responsible for the AESDirect account. However, he or she can now spread some of that responsibility to two (2) other AESDirect users in their account. The Account Administrator should be a Customs Compliance specialists and a company officer.

An Account Administrator's responsibilities include:

Interacting with AESDirect - If any change needs to be made to the AESDirect account that requires direct interaction with AESDirect technical support, the Account Administrator should be the initiating party. They will be required to sign documents requesting any substantial change.

Creating and Managing Users Managers - The Account Administrator can create up to two User Managers to help in the day-to-day management of traditional AESDirect Users.

Creating and Managing Users - The Account Administrator, as the first User in AESDirect, is responsible for creating users, providing individuals with a Username and Password and managing access to AESDirect for those Users, by manually resetting passwords or disabling accounts, when necessary. The Account Administrator can also delegate this responsibility to User Managers.

The Role of a User Manager is very similar to that of the Account Administrator. A User Manager can serve as a point of contact for Users, to help them establish AESDirect Accounts, make changes to their account and to help users reset their passwords or reactivate disabled accounts. A User Manager is an AESDirect expert. User Managers cannot act legally on behalf of the Account holder when contacting AESDirect or make any changes to the Account Profile.

A User Manager can be any existing User in your AESDirect account. Your Account is limited, however, to only two (2) User Managers. Both the Account Administrators and other User Managers can create a User Manager.

Users hold the most fundamental role in AESDirect. They are responsible for the day-to-day filing of EEI. Users can also be limited to just viewing historical filing data.

This Administrative Guide was created to help the Account Administrator and the User Manager understand fully their role in AESDirect. Users and those Account Administrators and User Managers who will file EEI should look to the AESDirect User Guide to understand that set of responsibilities.