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Architectural and Transportation Barriers Compliance Board (ACCESS
Board)
1331 F St., NW, Suite 1000
Washington, DC 20004-1111
202-272-0080
Toll free: 1-800-872-2253
TTY: 1-800-993-2822
Fax: 202-272-0081
E-mail: info@access-board.gov
www.access-
board.gov
Commission on Civil Rights
624 9th St., NW
Washington, DC 20743
202-376-8513 (Complaint Referral in DC)
202-376-8110 (Publications)
202-376-7700 (Public Affairs)
Toll free: 1-800-552-6843 (Complaint Referral Outside DC)
TTY: 202-376-8116 (Nationwide Complaint Referral)
www.usccr.gov, Provides updates on briefings, rulings,
enforcements and news
Commodity Futures Trading Commission (CFTC)
Office of External Affairs
Lafayette Center
1155 21st St., NW
Washington, DC 20581
202-418-5000
202-418-5080
Fax: 202-418-5525
E-mail: oea@cftc.gov
www.cftc.gov
The mission of the CFTC is to protect market users and the public from fraud, manipulation, and abusive practices
related to the sale of commodity and financial futures and options, and to foster open, competitive, and financially
sound futures and option markets. In pursuit of its mission, the CFTC investigates and prosecutes commodities fraud,
including foreign currency schemes, energy manipulation and hedge fund fraud, and works with other federal and state
agencies to bring criminal and other actions. The CFTC also engages in public education and outreach by participating
in consumer groups and issuing Consumer Advisories and other educational materials.
 Consumer Product Safety
Commission (CPSC)
4330 East West Highway
Bethesda, MD 20814
Toll free: 1-800-638-CPSC (2772) (CPSC Hotline)
TTY: 1-800-638-8270
Fax: 301-504-0127
E-mail: info@cpsc.gov
www.cpsc.gov
www.recalls.gov, government recalls.
CPSC is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000
types of consumer products including: toys and nursery equipment, appliances, sports, yard and playground
equipment, furniture, clothing, computers, and fireworks. CPSC announces more than 300 product recalls every year.
Contact CPSC to get information on product recalls or report a dangerous product.
Department of Agriculture
(USDA)
Animal and Plant Health Inspection Service
Legislative and Public Affairs
1400 Independence Ave., SW
South Building, Room 1147
Washington, DC 20250
202-720-2511
E-mail: webmaster@aphis.usda.gov
www.aphis.usda.gov
Cooperative State Research, Education, and Extension Service (CSREES)
1400 Independence Ave., SW
Mail Stop 2215
Washington, DC 20250-2215
202-720-7947
Fax: 202-690-3162
www.csrees.usda.gov
www.extension.org
To find your local Cooperative Extension office, consult the county government lists in your local telephone directory.
Center for Nutrition Policy and Promotion
Food, Nutrition and Consumer Services
3101 Park Center Dr., 10 Fl.
Alexandria, VA 22302-1594
703-305-7600
Fax: 703-305-3300
www.cnpp.usda.gov
Food and Nutrition Service
Food, Nutrition and Consumer Services
3101 Park Center Drive, Room 926
Alexandria, VA 22302
703-305-2281
E-mail: webmaster@fns.usda.gov
www.fns.usda.gov
Meat and Poultry Hotline
Food Safety and Inspection Service
Toll free: 1-888-MPHotline (10am-4pm ET, English/Spanish)
TTY: 1-800-256-7072
E-mail: mphotline.fsis@usda.gov
www.fsis.usda.gov
Information Line USDA
1400 Independence Ave.
Washington, DC 20250
202-720-2791 (8:30am - 5:00pm ET)
www.usda.gov
Department of Commerce
Bureau of the Census
4600 Silver Hill Road
Washington, DC 20233
301-763-INFO (4636)
Toll free: 1-800-923-8282
Fax: 301-457-4714
www.census.gov
Weights and Measures Division
National Institute of Standards and Technology
100 Bureau Drive, Stop 2600
Gaithersburg, MD 20899-2600
301-975-4004
Fax: 301-975-8091
E-mail: owm@nist.gov
www.nist.gov/owm
The Weights and Measures Division promotes uniformity in U.S. weights and measures laws, regulations, and
standards to achieve equity between buyers and sellers in the marketplace.
Seafood Inspection Program
National Oceanic and Atmospheric Administration (NOAA)
1315 East-West Hwy., F/SI - Room 10837
Silver Spring, MD 20910
301-713-2355
Toll free: 1-800-422-2750
Fax: 301-713-1081
E-mail: NMFS.Seafood.Services@noaa.gov
seafood.nmfs.noaa.gov
NOAA oversees fisheries management in the United States and provides a voluntary inspection service to the industry.
The NOAA Seafood Inspection Program offers product quality evaluation, grading, and certification services. NOAA
provides official marks to eligible products, such as U.S. Grade A, Processed Under Federal Inspection (PUFI) and Lot
Inspection.
United States Patent and Trademark Office
Office of the General Counsel
U.S. Patent and Trademark Office
P. O. Box 15667
Arlington, VA 22215
Toll free: 1-800-786-9199
TTY: 571-272-9950
Fax: 703-872-9306
E-mail: TrademarkAssistanceCenter@uspto.gov
www.uspto.gov
Trademarks: Commissioner for Trademarks
Attention MPU
PO Box 1451
Alexandria, VA 22313-1451
E-mail: TrademarkAssistanceCenter@uspto.gov
Patents: Commissioner for Patents
PO Box 1450
Alexandria, VA 22313-1450
E-mail: usptoinfo@uspto.gov
Department of
Defense
National Committee for Employer Support of the Guard and Reserve
1555 Wilson Blvd., Suite 200
Arlington, VA 22209-2405
703-696-1386
Toll free: 1-800-336-4590 (Outside DC)
Fax: 703-696-1409
www.esgr.com
This office provides assistance with employer/employee problems for members of the Guard and Reserve and their
employers.
Department of Education
400 Maryland Ave., SW
Washington, DC 20202-2800
Toll free: 1-800-872-5327
TTY: TTY: 1-800-437-0833
Fax: 202-401-0689
www.ed.gov
free.ed.gov/, Federal Resources for Educational Excellence
Publications Center (EDPUBS)
8242 Sandy Court
P.O Box 1398
Jessup, MD 20794-1398
Para español, llame al: 1-877-433-7827
Toll free: 1-877-4ED-PUBS (433-7827)
TTY: 1-877-576-7724 (Toll free)
Fax: 301-470-1244
E-mail: edpubs@inet.ed.gov
www.edpubs.ed.gov
This office helps consumers identify and order free publications and resources from the U.S. Department of Education
for free.
1-800-USA-LEARN
Toll free: 1-800-872-5327
TTY: 1-800-437-0833 (Toll free)
Fax: 202-401-0689
E-mail: USA_LEARN@ed.gov
www.ed.gov/about/contacts/tollfree/index.html
Use this phone number and website to obtain information on the Department of Education's programs and major
initiatives; publications, videos, and other materials; directory assistance; and referrals to specialists or other experts.
No Child Left Behind
Toll free: 1-888-814-NCLB (6252)
TTY: 1-800-437-0833 (Toll free)
Fax: 202-401-0689
E-mail: NoChildLeftBehind@ed.gov
www.ed.gov/nclb/landing.jhtml
No Child Left Behind is an initiative to ensure that all children receive a high quality education and requires greater
accountability for that success by individual schools and school districts.
National Library of Education
400 Maryland Ave., SW
BE-101
Washington, DC 20202
202-205-5019
Toll free: 1-800-424-1616
TTY: 202-205-7561
E-mail: library@ed.gov
www.ed.gov/NLE/index.html
The National Library of Education (NLE) serves as the federal government's primary resource center for education
information, providing collections and information services to the public, education community and other government
agencies on current and historical programs, activities and publications of the U.S. Department of Education, federal
education policy, and education research.
Educational Resources Information Center (ERIC)
Toll free: 1-800-LET-ERIC (538-3742)
E-mail: support@eric.com
www.eric.ed.gov
Use this phone number to find out about the Educational Resources Information Center (ERIC) and the world's largest
database of educational materials. Call to learn about new materials or receive referrals to other agencies.
EDInfo Electronic Newsletter
E-mail: peter_kickbush@ed.gov
www.ed.gov/news/newsletters/edinfo/index.html?src=ln
Join the EDInfo mailing list by:
1. Addressing an email message to listproc@inet.ed.gov
2. Writing this (and nothing else) in the message: subscribe EDInfo yourfirstname yourlastname (for example
"subscribe EDInfo John Doe"). If you have a signature block please turn it off.
Information Resource Center
400 Maryland Ave., SW
Washington, DC 20202-0498
202-401-2000 (DC Metro Area)
Toll free: 1-800-872-5327
TTY: 1-800-437-0833
E-mail: education@custhelp.com
www.ed.gov/about/offices/list/oiia/irc.html
The Information Resource Center provides customers with accurate education information and offers guidance in
accessing education resources.
Office of Special Education and Rehabilitative Services (OSERS)
400 Maryland Ave., SW
Washington, DC 20202-2800
202-245-7488
Toll free: 1-866-889-6737
TTY: 202-205-4208
Fax: 202-245-7591
www.ed.gov/about/offices/list/osers/index.html
Federal Student Aid Information Center
319-337-5665
Toll free: 1-800-433-3243
Toll free: 1-800-621-3115 (Defaulted Loans); TTY: 1-877-825-9923
Toll free: 1-800-557-7392 (Loan Consolidation); TTY: 1-800-557-7395
TTY: 1-800-730-8913
Fax: 202-708-7970
E-mail: OPE_SFA@ed.gov
www.ed.gov/finaid/landing.jhtml?src=ln
www.studentaid.ed.gov, for students
www.ifap.ed.gov, for financial aid professionals
www.dl.ed.gov, for information about direct loans
The Center provides information about federal student aid for teachers, parents, students, administrators and others.
They provide comprehensive information on federal student aid programs, including a Financial Aid and Scholarship
Wizard, college savings calculator, and a career finder.
Department of Energy
Public Affairs
Department of Energy
1000 Independence Ave., SW
Washington, DC 20585
202-586-5575
Toll free: 1-800-342-5363
Fax: 202-586-9987
www.doe.gov
Energy Efficiency and Renewable Energy (EERE)
Office of the Assistant Secretary
Mail Stop EE-1
Department of Energy
Washington, DC 20585
202-586-9220
202-586-0303
Toll free: 1-877-337-3463
E-mail: eereic@ee.doe.gov
www.eere.energy.gov/consumer
Office of Scientific and Technical Information (OSTI)
Office of Scientific and Technical Information
PO Box 62
Oak Ridge, TN 37831
865-576-1188
865-576-8401 (Document Requests)
Fax: 865-576-3589
E-mail: http://www.osti.gov/osticomment-form (comment form)
www.osti.gov
Use OSTI resources to find out about ongoing research projects, explore significant DOE discoveries, learn about DOE
Nobel Prize Winners, access and search scientific e-prints, sign up for alerts, locate science conference papers and
proceedings, and more.
Department of Health and Human Services (HHS)
Administration for Children & Families (ACF)
370 L’Enfant Promenade, SW
Washington, DC 20201
www.acf.hhs.gov
ACF is responsible for federal programs that promote the economic and social well-being of families, children,
individuals, and communities. ACF provides national leadership and creates opportunities for families to lead
economically and socially productive lives. ACF's programs are designed to help children develop into healthy adults
and communities become more prosperous and supportive of their members.
Child Welfare Information Gateway
Administration for Children & Families (ACF)
1250 Mayland Ave., SW, 8th Fl.
Washington, DC 20024
703-385-7565
Toll free: 1-800-394-3366 (M-F, 9am-5:30pm ET)
Fax: 703-385-3206
E-mail: info@childwelfare.gov
www.childwelfare.gov
Administration on Aging
Washington, DC 20201
202-619-0724
Fax: 202-357-3555
E-mail: aoainfo@aoa.hhs.gov
www.aoa.gov
AoA is the Federal focal point and advocate agency for older persons and their concerns. In this role, AoA works to
heighten awareness among other Federal agencies, organizations, groups, and the public about the valuable
contributions that older Americans make to the nation. AoA also alerts others to the needs of vulnerable older people.
Through information, referral and outreach efforts at the community level, AoA seeks to educate older people and their
caregivers about the benefits and services available to help them.
Eldercare Locator
Administration on Aging
From Outside the United States: 301-419-3900 (When the operator answers - ask for the Eldercare Locator line)
Toll free: 1-800-677-1116 (M-F, 9 am-8 pm ET)
TTY: 1-800-677-1116 (Toll free)
E-mail: eldercarelocator@infospherix.com
www.eldercare.gov
The Eldercare Locator is the first step to finding resources for older adults in any U.S. community. It is a free national
service of the Administration on Aging that provides an instant connection to resources that enable older persons to
live independently in their communities and offers support for caregivers. The National Association of Area Agencies on
Aging (n4a) administers the Eldercare Locator in partnership with the National Association of State Units on Aging
(NASUA).
Centers for Medicare & Medicaid Services (CMS)
Office of External Affairs
7500 Security Blvd.
Baltimore, MD 21244-1850
Toll free: 1-800-MEDICARE (24 hours a day, 7 days a week)
Toll free: 1-800-633-4227
TTY: 1-866-226-1819 (Toll free)
www.medicare.gov
Call 1-800-MEDICARE to get help with your questions about Medicare. You can order Medicare publications (English,
Spanish, audio-tape, braille), get detailed information about the Medicare managed care plans in your area, order
Medicare health plan quality and customer satisfaction information, and listen to recorded questions and answers on
topics such as Medicare health plan choices and health plan quality information. CMS runs the Medicare, Medicaid,
Clinical Laboratories (under the CLIA program), and Children's Health Insurance programs, and works to make sure
that the beneficiaries in these programs are able to get high quality health care.
Centers for Disease Control and Prevention (CDC)
1600 Clifton Rd.
Atlanta, GA 30333
404-498-1515 (Public Inquiries)
Toll free: 1-800-311-3435
www.cdc.gov
www.cdc.gov/spanish, en espanol
CDC National STD Hotline
Centers for Disease Control and Prevention (CDC)
Toll free: 1-800-232-4636 (24 hrs.)
Toll free: 1-800-344-7432 (en espanol, 8am-2pm, 7 days/week)
TTY: 1-800-243-7889 (M-F, 10am-10pm - Toll free)
www.cdc.gov/std
Food and Drug Administration (FDA)
5600 Fishers Lane
Rockville, MD 20857-0001
Toll free: 1-888-INFO-FDA (463-6332)
www.fda.gov
Center for Food Safety and Applied Nutrition Information Line
Food and Drug Administration
Outreach and Information Center
5100 Paint Branch Parkway HFS-555
College Park, MD 20740-3835
Toll free: 1-888-SAFEFOOD (723-3366, 10 am-4 pm EST)
www.cfsan.fda.gov
National Institutes of Health (NIH)
9000 Rockville Pike
Bethesda, MD 20892
301-496-4000
TTY: 301-402-9612
E-mail: NIHinfo@od.nih.gov
www.nih.gov
salud.nih.gov, Spanish website
The National Institutes of Health (NIH) is the primary Federal agency for conducting and supporting medical research.
National Runaway Switchboard
Administration for Children & Families (ACF)
3080 N. Lincoln Ave.
Chicago, IL 60657
Toll free: 1-800-RUNAWAY (786-2929), 24/7
E-mail: info@nrscrisisline.org
www.1800runaway.org
Office of Child Support Enforcement
Administration for Children & Families (ACF)
370 L'Enfant Promenade, SW
Washington, DC 20447
202-401-9373
www.acf.hhs.gov/programs/cse/
Office for Civil Rights
Filing Complaints with OCR
200 Independence Ave. SW
Room 509F, HHH Building
Washington, DC 20201
Toll free: 1-800-368-1019
TTY: 1-800-537-7697
E-mail: OCRPrivacy@hhs.gov
www.dhhs.gov/ocr
National Health Information Center
PO Box 1133
Washington, DC 20013-1133
301-565-4167
Toll free: 1-800-336-4797
Fax: 301-984-4256
E-mail: info@nhic.org
www.health.gov/nhic
www.healthfinder.gov
www.healthfinder.gov/espanol, Spanish website
NHIC is a health information referral service that links consumers and health professionals with organizations best able
to provide answers to their health-related questions. NHIC also maintains www.healthfinder.gov.
National Cancer Institute (NCI)
National Institutes of Health
NCI Public Inquiries Office
6116 Executive Boulevard - Room 3036A
Bethesda, MD 20892-8322
Toll free: 1-800-4-CANCER (422-6237) (M-F, 9am-4:30pm EST, English/Spanish)
TTY: 1-800-332-8615 (Toll free)
www.cancer.gov
www.cancer.gov/espanol, Spanish website
https://cissecure.nci.nih/livehelp/welcome.asp, Live help online
chat, M-F 9 am-11pm EST)
National Institute of Mental Health
National Institutes of Health
6001 Executive Blvd.
Room 8184, MSC 9663
Bethesda, MD 20892-9663
301-443-4513
Toll free: 1-866-615-6464
TTY: 301-443-8431, 1-866-415-8051 (Toll Free)
Fax: 301-443-4279
E-mail: nimhinfo@nih.gov
www.nimh.nih.gov
NIMH is the federal agency that conducts and supports research that seeks to understand, treat, and prevent mental
illness. Contact NIMH for information on the symptoms, diagnosis and treatment of mental disorders, clinical trials and
research. A publications ordering system is available on the NIMH website. Some publications are available in
Spanish.
President's Council on Physical Fitness and Sports
Department W
200 Independence Ave., SW, Room 738-H
Washington, DC 20201-0004
202-690-9000
Fax: 202-690-5211
E-mail: fitness@hhs.gov
www.fitness.gov
HHS-TIPS Fraud Hotline
Office of Inspector General
Attn: HOTLINE
PO Box 23489
Washington, DC 20026
Toll free: 1-800-HHS-TIPS (1-800-447-8477)
TTY: 1-800-377-4950
Fax: 1-800-223-8164 (Toll free)
E-mail: HHSTips@oig.hhs.gov
www.oig.hhs.gov
HIV/AIDS Prevention
Centers for Disease Control and Prevention (CDC)
Toll free: 1-800-232-4636 (24 hrs., 7 days a week, in English and espanol)
TTY: 1-888-232-6348 (Toll free)
E-mail: cdcinfo@cdc.gov
www.cdc.gov/hiv
AIDSinfo
Centers for Disease Control and Prevention (CDC)
PO Box 6303
Rockville, MD 20849-6303
Toll free: 1-800-HIV-0440 (English/Espanol 12pm-5pm)
TTY: 1-888-480-3739 (Toll free)
Fax: 301-519-6616
E-mail: ContactUs@aidsinfo.nih.gov
aidsinfo.nih.gov
www.aidsinfo.nih.gov/infoSIDA, Spanish
www.aidsinfo.nih.gov/LiveHelp/, Live help (M-F, 12pm-4pm EST Spanish-speaking
agents available)
Department of Homeland Security
Washington, DC 20528
202-282-8000
www.dhs.gov
U.S. Customs and Border Protection
1300 Pennsylvania Ave., NW
Washington, DC 20229
202-354-1000
Toll free: 1-877-CBP-5511
Toll free: 1-800-BE-ALERT (to report suspicious activity)
TTY: 1-866-880-6582
Fax: 202-927-1380
www.cbp.gov
United States Coast Guard
Coast Guard Headquarters
2100 Second Street, SW
Washington, DC 20593
Toll free: 1-800-424-8802 (To report chemical and oil spills)
www.uscgboating.org, boat safety tips
www.nrc.uscg.mil, for information about chemical or oil spills
Bureau of Citizenship and Immigration Services (USCIS)
District Director
U.S. Citizenship and Immigration Services
P.O. Box 9000
Brownsville, , TX 78520
Toll free: 1-800-375-5283 (National Customer Service Center)
Toll free: 1-800-870-3676 (Forms Request Line)
TTY: 1-800-767-1833
www.uscis.gov
The USCIS is responsible for processing immigration and naturalization applications and establishing policies
regarding immigration services.
Ready Campaign
Washington, DC 20528
202-282-8010
202-282-8408
Toll free: 1-888-SE-LISTO (Spanish)
TTY: 202-447-3543
E-mail: ready@dhs.gov
www.ready.gov
www.listo.gov, Spanish language version or Ready.gov
Transportation Security Administration
601 South 12th St.
Arlington, VA 22202-4220
Toll free: 1-866-289-9673
E-mail: TSA-
ContactCenter@dhs.gov
www.tsa.gov
The TSA can assist you with questions or concerns about travel tips, permitted and prohibited items, and information
on filing a claim for items that were damaged or lost during a TSA screening.
Federal Emergency Management Agency (FEMA)
500 C St., S.W.
Washington, DC 20472
1 (202) 646-2500
Toll free: 1-800-621-FEMA (3362)
TTY: 1-800-462-7585 (Toll free)
www.fema.gov
National Flood Insurance Program
FEMA
500 C St., SW
Washington, DC 20472
202-646-2780
Toll free: (800) 621-FEMA
TTY: 1-800-427-5593 (Toll free)
Fax: 202-646-2531
E-mail: floodsmart@dhs.gov
www.floodsmart.gov
FEMA Disaster Assistance
PO Box 10055
Hyattsville, MD 20782-7055
Toll free: 1-800-621-FEMA (3362)
TTY: 1-800-462-7585 (Toll free)
Fax: 1-800-827-8112 (Toll free)
E-mail: FEMA-Correspondence-
Unit@dhs.gov
www.fema.gov/assistance/index.shtm
United States Fire Administration
National Emergency Training Center (NETC)
16825 South Seton Ave.
Emmitsburg, MD 21727
301-447-1117 (Office of the Superintendent, National Fire Academy)
301-447-1286 (Office of the Superintendent, Emergency Management Institute)
(301) 447-1000 (general)
Toll free: 1-800-238-3358
www.usfa.dhs.gov
Department of Housing and Urban Development
Federal Housing Administration
451 7th Street, SW
Washington, DC 20410
Toll free: 1-800-CALL-FHA (225-5342)
TTY: 202-708-1455
E-mail: info@fhaoutreach.com
portal.hud.gov
FHA provides mortgage insurance on single-family, multifamily, manufactured home, and hospital loans made by FHA-
approved lenders throughout the United States and its territories.
Home Improvement Branch
451 Seventh St., SW, Room 9272
Washington, DC 20410
202-708-2121
TTY: (202) 708-1455
Fax: 202-708-4308
www.hud.gov/improvements
Single Family Housing Program Development
Home Mortgage Insurance Division
451 Seventh St., SW, Room 9266
Washington, DC 20410
202-708-2121
Fax: 202-708-4308
www.hud.gov
Inspector General's Fraud Hotline
HUD OIG Hotline(GFI)
451 7th St., SW
Washington, DC 20410
(202) 708-1112
Toll free: 1-800-347-3735 (Outside DC)
TTY: (202) 708-1455
Fax: 202-708-4829
E-mail: hotline@hudoig.gov
www.hud.gov/offices/oig/hotline
The OIG accepts reports of fraud, waste, abuse, and serious mismanagement in HUD-funded programs and operations
and refers such allegations to OIG investigators and auditors, or to HUD program officials to ensure that allegations of
wrongdoing are independently addressed.
Office of Manufactured Housing Program
Office of Deputy Assistant Secretary for Regulatory Affairs and Manufactured Housing
451 Seventh St., SW, Room 9164
Washington, DC 20410-8000
(202) 708-1112
Toll free: 1-800-927-2891
TTY: (202) 708-1455
Fax: 202-708-4213
E-mail: mhs@hud.gov
www.hud.gov/offices/hsg/sfh/mhs/mhshome.cfm,
Manufactured Housing
www.hud.gov/offices/hsg/sfh/mps/mpshome.cfm,
Minimum Property Standards
The Manufactured Housing Program is a consumer protection program that regulates the construction of certain
factory-built housing units called "manufactured homes," formerly known as "mobile homes." HUD works with 37
states to respond to consumer complaints. The Minimum Property Standards (MPS) establish certain minimum
standards for buildings constructed under HUD housing programs. This includes new single family homes, multi-family
housing and health care type facilities.
Office of Affordable Housing Programs
451 Seventh St., SW, Room 7164
Washington, DC 20410
202-708-2685
Toll free: 1-800-998-9999 (Community Connections)
Fax: 202-708-1744
www.hud.gov
www.hud.gov/offices/cpd/affordablehousing/index.cfm,
Office of Affordable Housing
Office of Fair Housing and Equal Opportunity
451 7th St., SW - Room 5204
Washington, DC 20410-2000
202-708-4252
Toll free: 1-800-669-9777 (Complaints Hotline)
TTY: 1-800-927-9275 (Toll free)
Fax: 202-708-4483
E-mail: http://www.hud.gov/offices/fheo/online-complaint.cfm (form)
www.hud.gov/complaints/housediscrim.cfm
www.hud.gov/offices/fheo/, Home page for Fair
Housing program
Office of RESPA and Interstate Land Sales
Office of the Deputy Assistant Secretary for Regulatory Affairs andManufactured Housing
451 7th St., SW, Room 9154
Washington, DC 20410
202-708-0502
Toll free: 1-800-CALL-FHA (225-5342)
TTY: (202) 708-1455
Fax: 202-708-4559
E-mail: hsg-respa@hud.gov
www.hud.gov/offices/hsg/sfh/res/respa_hm.cfm,
RESPA
www.hud.gov/offices/hsg/sfh/ils/ilshome.cfm,
Interstate Land Sales
The office handles complaints and provides information regarding real estate loan transactions and borrower rights
under the Real Estate Settlement Procedures Act (RESPA). The Interstate Land Sales program protects consumers
from fraud and abuse in the sale or lease of land.
Department of
Justice
Americans with Disabilities Act (ADA) Information Line
Civil Rights Division
950 Pennsylvania Ave., NW
Disability Rights Section--NYAV
Washington, DC 20530
Toll free: 1-800-514-0301
TTY: 1-800-514-0383 (Toll free)
www.ada.gov
Drug Enforcement Administration (DEA)
8701 Morrisette Drive
Springfield, VA 22152
202-307-1000
www.dea.gov
Department of Labor
Office of Disability Employment Policy
U.S. Department of Labor
200 Constitution Ave., NW, Room S1303
Washington, DC 20210
202-693-7880
Toll free: 1-866-ODEP-DOL (633-7365)
Toll free: 1-866-4USA-DOL (487-2365)
TTY: 202-693-7881 or 1-877-889-5627
Fax: 202-693-7888
www.dol.gov/odep
U.S. Department of Labor National Contact Center
Toll free: 1-866-4-USA-DOL (1-866-487-2365)
TTY: 1-877-889-5627 (Toll free)
www.dol.gov
Employee Benefits Security Administration
Office of Participant Assistance
Department of Labor, Room N5623
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-866-444-3272
TTY: 1-877-889-5627 (Toll free)
www.dol.gov/ebsa
The Employmee Benefits Security Administration provides information and assistance on private sector, employer-
sponsored retirement benefit and health benefit plans.
Employment Standards Administration
Department of Labor, Room S2321
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-866-4-USA-DOL (1-866-487-2365)
TTY: 1-877-889-5627 (Toll free)
www.dol.gov/esa
Employment and Training Administration
Office of Outreach
Department of Labor, Room N4643
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-877-US-2JOBS (1-877-872-5627)
TTY: 1-877-889-5627 (Toll free)
www.doleta.gov
The Employment and Training Administration manages federal government job training and worker dislocation
programs, dispenses federal grants to states for public employment service programs, and administers unemployment
insurance benefits. These services are primarily provided through state and local workforce development systems.
Occupational Safety and Health Administration (OSHA)
Office of Information and Consumer Affairs
Department of Labor, Room N3647
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-800-321-OSHA (1-800-321-6742)
TTY: 1-877-889-5627 (Toll free)
www.osha.gov
Veteran's Employment and Training Service
Department of Labor, Room S1325
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-866-4-USA-DOL (1-866-487-2365)
TTY: 1-877-889-5627 (Toll free)
www.dol.gov/vets
Women's Bureau
Department of Labor, Room S3002
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-800-827-5335
TTY: 1-877-889-5627 (Toll free)
Fax: 202-693-6725
www.dol.gov/wb/
Established in 1920, the mission of the Women's Bureau is "to improve the status of wage-earning women, improve
their working conditions, increase their efficiency, and advance their opportunities for profitable employment." Today's
Women's Bureau promotes an environment that is responsive to the demands and challenges of the 21st Century
workforce. The Bureau sponsors four Strengthening the Family Initiatives, which include Better Jobs!, Better Earnings!,
Better Living!, and Value-Added Supporters!. These intiatives will help prepare women for tomorrow’s jobs and ensure
opportunities for American women to achieve their potential in the workplace. The Women's Bureau provides programs,
information, resources, and referral services for its constituents through one national and ten regional offices.
Department of State
Overseas Citizens Services
Washington, DC 20520
202-647-5225 (Emergencies and Non-emergencies, Mon.-Fri., 8:15 a.m.-10 p.m.)
202-647-4000 (After hours emergencies, Sundays, and holidays ask for the duty officer)
202-736-9130 (International Child abduction; Adoption of foreign children)
Toll free: 1-888-407-4747
travel.state.gov
Contact the State Department for help with emergencies and non-emergencies affecting private Americans abroad.
National Passport Information Center
Passport Services
Toll free: 1-877-4USA-PPT (1-877-487-2778)
TTY: 1-888-874-7793 (Toll free)
travel.state.gov/passport
Contact the National Passport Information Center for information on U.S. passports, including the status of pending
applications, as well as the locations of the over 4,500 passport acceptance facilities.
Visa Services
Washington, DC 20520
202-663-1225 (8:30 a.m. - 5:00 p.m., EST M-F)
Emergency after hours: 202-647-1512
Fax: 202-663-3897
E-mail: usvisa@state.gov
travel.state.gov/visa
Contact Visa Services for information on U.S. visas for foreigners.
Department of the Interior
Bureau of Reclamation
1849 C St., NW
Mail Code 92-00000
Washington, DC 20240
202-513-0535 (Public Affairs)
www.usbr.gov
Minerals Management Service
1849 C Street NW
Washington, DC 20240
202-208-3985 (Public Affairs)
www.mms.gov
Bureau of Indian Affairs
1849 C St., NW, Room 4542
Washington, DC 20240
202-208-3710 (Public Affairs)
www.doi.gov/bureau-indian-affairs
The Bureau of Indian Affairs administers and manages 55.7 million acres of land held in trust for American Indians,
Indian tribes, and Alaska Natives.
Bureau of Land Management
1849 C St., NW, Room 406-LS
Washington, DC 20240
202-452-5125 (Public Affairs)
Fax: 202-452-5124
www.blm.gov/wo/st/en/prog/Recreation.1.html, Did you know? The
BLM-managed public lands offer more diverse recreational opportunities than any other Federal agency.
www.blm.gov/wo/st/en/prog/blm_special_areas/NLCS.3.html
BLM's website provides information on such topics as energy, fire, grazing lands, wild horses and borros, and
recreation.
Fish and Wildlife Service
1849 C Street, NW
MS 3351
Washington, DC 20240
202-208-5634 (Public Affairs)
Toll free: 1-800-344-WILD (9453)
www.fws.gov
Geological Survey
12201 Sunrise Valley Dr.
Reston, VA 20192
703-648-4460 (Public Affairs)
Toll free: 1-888-ASK-USGS (275-8747)
www.usgs.gov
National Park Service
1849 C Street NW
Washington, DC 20240
202-208-4747 (Public Inquiries)
www.nps.gov
Department of the Treasury
Alcohol and Tobacco Tax and Trade Bureau
Public Information Officer
1310 G Street, NW, 3rd Floor
Washington, DC 20220
202-927-8062
Fax: 202-927-5611
E-mail: ttbquestions@ttb.treas.gov
www.ttb.gov
Bureau of Engraving and Printing
Office of External Relations
14th and C Streets, SW, Room 533 M
Washington, DC 20228
202-874-8888
Toll free: 877-874-4114
Fax: 202-874-3177
www.moneyfactory.gov
Bureau of the Public Debt
Treasury Direct
P.O. Box 7015
Parkersburg, WV 26106-7015
Toll free: 1-800-722-2678
Toll free: 1-800-4US-BOND (487-2663) Recording of savings bond interest rates
www.publicdebt.treas.gov
Comptroller of the Currency
Customer Assistance Group
1301 McKinney St., Suite 3450
Houston, TX 77010
Toll free: 1-800-613-6743
www.occ.treas.gov
Financial Management Service
Office of Legislative and Public Affairs
Liberty Center 401, 14th St., SW
Room 555
Washington, DC 20227
202-874-6740
Fax: 202-874-7016
www.fms.treas.gov
Internal Revenue Service (IRS)
Toll free: 1-800-829-1040 (General Information)
Toll free: 1-800-829-4477 (Automated Refund Information)
Toll free: 1-800-829-3676 (Tax Forms)
Toll free: 1-877-777-4778 (Taxpayer Advocate Service)
TTY: 1-800-829-4059 (Toll free)
www.irs.gov
IRS e-file and IRS e-payment are now available through the IRS website.
To find out whether the IRS received your return and whether it was processed, visit the IRS website or call 1-800-829-
4477 or 1-800-829-1040.
Whichever method you choose, you’ll need your social security number, filing status, and the refund amount.
Employer Identification Numbers (EIN) can be obtained by fax, mail, or phone.
To get an EIN by fax or mail, download Form SS-4, Application for Employer ID Number, from www.irs.gov or order a
copy from 1-800-829-3676. Complete the form and fax or mail it to the number or address shown on the form for your
state.
To get an EIN by phone, call toll-free 1-866-816-2065 Monday through Friday between 7:30 a.m. and 5:30 p.m. local
time.
Don’t fall victim to a frivolous tax argument or abusive scheme. Be on guard for tax scams and recognize that if
something sounds too good to be true, it probably is.
Office of Thrift Supervision
Consumer Response Center
1700 G Street, NW
Washington, DC 20552
Toll free: 1-800-842-6929
TTY: 1-800-877-8339
Fax: 202-906-7342
www.ots.treas.gov
The Office of Thrift Supervision handles complaints about Federal savings and loans and Federal savings banks.
United States Mint
Customer Service Center
United States Mint
2799 Reeves Road
Plainfield, IN 46168
Toll free: 1-800-USA-MINT (872-6468)
TTY: 1-888-321-MINT (6468)
www.usmint.gov
Department of Transportation (DOT)
Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590
202-366-2519
Toll free: 1-800-832-5660
TTY: 1-800-877-8339 (Toll free)
www.fmcsa.dot.gov, hompage
www.fmcsa.dot.gov/factsfigs/moving.htm,
information about your rights when moving
www.protectyourmove.gov, Interstate moving
information
The Federal Motor Carrier Safety Administration provides information about your rights when moving across state lines
(interstate moves). Consumers should submit household goods (HHG)commercial complaints or dangerous safety
violations involving a commercial truck or bus to this agency.
Federal Aviation Administration
800 Independence Ave., SW
Washington, DC 20591
202-366-4000
Toll free: 1-866-835-5322
www.faa.gov
Aviation Consumer Protection Division
Office of Aviation Enforcement & Proceedings
1200 New Jersey Avenue, SE
C-75
Washington, DC 20590
202-366-2220 (Airline service complaints)
Toll free: 1-800-778-4838 (Air travelers with disabilities hotline)
Toll free: 1-866-TELL FAA (835-5322) (Aviation Safety)
Toll free: 1-866-289-9673 (Aviation Security)
TTY: 202-366-0511; 1-800-455-9880
E-mail: airconsumer@dot.gov
airconsumer.ost.dot.gov/problems.htm
airconsumer.ost.dot.gov/spanish/index.cfm, Spanish
Contact AIR Consumer Protection Division with airline service complaints.
Office of Safety (RRS)
Federal Railroad Administration
1200 New Jersey Avenue, SE
Washington, DC 20090
202-493-6300
Fax: 202-493-6309
www.fra.dot.gov
Railway Safety mailing address:
Federal Railroad Administration
400 Seventh Street, SW
Mail Stop 25
Washington, DC 20590
National Highway Traffic Safety Administration (NHTSA)
1200 New Jersey Avenue, SE
West Building
Washington, DC 20590
Toll free: 1-888-DASH 2 DOT (327-4236), Vehicle Safety Hotline
TTY: 1-800-424-9153
E-mail: https://www.nhtsa.dot.gov/email.cfm (email form)
www.nhtsa.dot.gov
NHTSA wants to hear from consumers regarding potential defects in their cars. NHTSA's hotline has information on
safety recalls; crash test ratings; child safety seats; bicycles; air bags; and impaired driving prevention.
Department of Veterans
Affairs (VA)
1722 I Street N.W.
Washington , D.C. 20421
Toll free: 1-800-827-1000
TTY: 1-800-829-4833
www.va.gov
For information about VA medical care or benefits, write, call or visit your nearest VA facility.
Consumer Affairs Service
810 Vermont Ave., NW
Washington, DC 20420
202-461-7402
Fax: 202-273-5716
www.va.gov
Contact the Consumer Affairs Service for consumer information or general assistance.
National Cemetery Administration
810 Vermont Ave., NW
Washington, DC 20420
202-461-6240
Fax: 202-273-6698
www.va.gov
Contact the National Cemetery Administration for information about burials, headstones or markers, the State
Cemetery Grants Program, and presidential memorial certificates.
Veterans Benefits Administration
810 Vermont Ave., NW
Washington, DC 20420
202-461-9763 (Publications Only)
Toll free: 1-800-827-1000
www.va.gov
Veterans Health Administration
810 Vermont Ave., NW
Washington, DC 20420
Toll free: 1-877-222-8387
Fax: 202-273-9609
www.va.gov/health, Veteran health resources
Environmental Protection Agency (EPA)
Energy Star Program
1200 Pennsylvania Ave., NW
Room 6202J
Washington, DC 20460
703-412-3086
Toll free: 1-888-STAR-YES (1-888-782-7937)
E-mail: hotline@energystar.gov
www.energystar.gov
The ENERGY STAR label is awarded to products for the home and office that are highly energy efficient. The program
encourages the use of energy efficient products that both protect the environment and save consumers money.
Indoor Air Quality Information Clearinghouse (IAQ INFO)
PO Box 37133
Washington, DC 20013-7133
703-356-4020
Toll free: 1-800-438-4318
Toll free: 1-800-SOS-RADON (767-7236)
Toll free: 1-866 SMOKE-FREE (766-5337)
Fax: 703-356-5386
E-mail: IAQINFO@aol.com
www.epa.gov/iaq/iaqxline.html
This agency is central source of information on indoor air quality. It is responsible for implementing the Indoor
Environments Program, a voluntary (non-regulatory) program to address indoor air pollution.
Inspector General's Fraud, Waste and Abuse Hotline
1200 Pennsylvania Ave., NW, (2443)
Washington, DC 20460
202-566-2476
Toll free: 1-888-546-8740 (Fraud, Waste and Abuse Hotline)
Fax: 202-566-2549
E-mail: oig_hotline@epa.gov
www.epa.gov/oig/ombudsman-
hotline.htm
EPA's Hotline Coordinator receives, reviews, and processes complaints and allegations about agency waste and
abuse.
National Pesticide Information Center
Oregon State University
333 Weniger Hall
Corvalis, OR 97331-6502
Toll free: 1-800-858-7378 (United States, Puerto Rico, Virgin Islands)
Fax: 541-737-0761
E-mail: npic@ace.orst.edu
npic.orst.edu
A service that provides objective, science-based information about a wide variety of pesticide-related subjects,
including: pesticide products, recognition and management of pesticide poisonings, toxicology, environmental
chemistry.
Waste and Waste Reduction
US EPA Office of Solid Waste (5305P)
1200 Pennsylvania Avenue, NW
Washington, DC 20460
www.epa.gov/osw
Safe Drinking Water Hotline
Safe Drinking Water Hotline, 4606M
1200 Pennsylvania Ave., N.W.,
Washington, D.C. 20460.
703-412-3330
Toll free: 1-800-426-4791
www.epa.gov/safewater/hotline
The Office of Ground Water and Drinking Water helps protect public health by ensuring safe drinking water and
protecting ground water. This office oversees implementation of the Safe Drinking Water Act, which is the national law
safeguarding tap water in America.
Toxic Substances Control Act Assistance Information Service Hotline (TSCA)
202-554-1404
Fax: 202-554-5603
E-mail: tsca-hotline@email.epa.gov
www.epa.gov
Equal Employment Opportunity Commission
Office of Communications and Legislative Affairs
1801 L St., NW
Washington, DC 20507
202-663-4191
Toll free: 1-800-669-4000
TTY: 202-663-4494 or 1-800-669-6820
Fax: 202-663-4912
E-mail: info@eeoc.gov
www.eeoc.gov
Federal Communications Commission (FCC)
Consumer Center
Consumer & Governmental Affairs Bureau (CGB)
445 12th St., SW
Washington, DC 20554
Toll free: 1-888-CALL-FCC (225-5322)
TTY: 1-888-TELL-FCC (835-5322)
Fax: 1-866-418-0232
E-mail: fccinfo@fcc.gov
www.fcc.gov/cgb
FCC accepts public inquiries, informal complaints, and questions regarding cable, radio, satellite, telephone, television
and wireless services.
Federal Deposit Insurance
Corporation (FDIC)
Division of Supervision and Consumer Protection
Consumer Response Center
2345 Grand Boulevard, Ste 100
Kansas City, MO 64108
Toll free: 1-877-ASK-FDIC (1-877-275-3342)
TTY: 1-800-925-4618 (Toll free)
Fax: 703-812-1020
www.fdic.gov
https://www4.fdic.gov/STARSMAIL/index.asp,
Online Consumer Assistance Form
FDIC responds to questions about federal deposit insurance coverage and handles complaints and inquiries about
FDIC-insured state banks which are not members of the Federal Reserve System.
Federal Maritime Commission
Federal Maritime Commission (FMC)
Office of the Secretary
Office of Consumer Affairs & Dispute Resolution Service
800 North Capitol St., NW
Washington, DC 20573
202-523-5807
Fax: 202 275-0059
E-mail: Complaints@fmc.gov
www.fmc.gov
FMC is the regulatory agency overseeing ocean carriers and certain other entities, operating in the waterborne foreign
commerce of the U.S. FMC assists consumers engaged in disputes with transporting carriers, ocean transportation
intermediaries and cruise operators.
Federal Reserve System
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
Toll free: 1-888-851-1920 (8am-6pm, CT)
TTY: 1-877-766-8533 (Toll free) (8am-6pm, CT)
Fax: 1-877-888-2520 (Toll free)
E-mail: consumerhelp@federalreserve.gov
www.federalreserveconsumerhelp.gov
The Federal Reserve Board has consolidated its consumer channels to allow for more efficient investigation of
complaints about state member banks.
Federal Trade Commission
(FTC)
Federal Trade Commission
Bureau of Consumer Protection
Consumer Response Center
600 Pennsylvania Ave., NW
Washington, DC 20580
Toll free: 1-877-FTC-HELP (382-4357)
TTY: 1-866-653-4261 (Toll free)
www.ftc.gov
www.OnGuardOnline.gov, Internet fraud protection
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and
to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on
consumer issues, visit the website or call the toll-free numbers above. The FTC records consumer complaints
(Internet, telemarketing, identity theft, and other fraud-related complaints) into the Consumer Sentinel Network, a
secure, online database and investigative tool available to hundreds of civil and criminal law enforcement agencies in
the U.S. and abroad.
General Services Administration
Federal Citizen Information Center
Federal Citizen Information Center (FCIC)
1800 F Street, NW
Room G-142
Washington, DC 20405
For Catalog Orders: Send your name and address to Catalog, Pueblo, CO 81009
202-501-1794
Toll free: 1-800-FED-INFO
Toll free: 1-888 8-PUEBLO (Catalog Orders)
Fax: 202-501-4281
www.USA.gov, the U.S. government's official web portal
www.pueblo.gsa.gov, FCIC homepage
www.ConsumerAction.gov, consumer information and
tips
www.info.gov, citizen services
www.kids.gov, USA.gov for kids
www.GobiernoUSA.gov, USA.gov in Spanish
www.consumidor.gov, consumer information in Spanish
FCIC publishes the free, quarterly Consumer Information Catalog, which lists more than 200 free and low-cost Federal
booklets on a wide variety of consumer topics, and maintains a family of websites to help provide free, timely and
useful information to citizens. Consumers can get the information they need in three ways: through printed
publications, by calling toll-free 1-800-FED-INFO (333-4636), or by visiting www.USA.gov, the U.S. government's official
web portal.
Surplus Federal Property Sales
1800 F Street, NW
Washington, DC 20405
Toll free: 1-800-488-3111
www.gsa.gov, GSA homepage
gsaauctions.gov, GSA online auctions
GSA helps federal agencies dispose of unneeded property by selling directly to the public. They sell personal property,
real estate, and vehicles to the public. For more information visit www.gsa.gov and click "For Citizens."
The GSA Auctions® e-tool offers the general public the opportunity to bid electronically on many federal assets. The
auctions are completely web-enabled, allowing all registered participants to bid on a single item or multiple items (lots)
within specified timeframes. To access GSA Auctions, visit the second website listed above.
National Archives and Records Administration
8601 Adelphi Rd.
College Park, MD 20740-6001
Toll free: 1-866-272-6272
TTY: 301-837-0482
Fax: 301-837-0483
E-mail: inquire@nara.gov
www.archives.gov
NARA is an independent federal agency that helps preserve our nation's history by overseeing the management of all
federal records.
National Council on Disability (NCD)
Director of Communications
1331 F St., NW
Suite 850
Washington, DC 20004
202-272-2004
TTY: 202-272-2074
Fax: 202-272-2022
E-mail: ncd@ncd.gov
www.ncd.gov
The National Council on Disability is an independent federal agency making recommendations to the President and
Congress on policies affecting Americans with disabilities. NCD works to empower individuals with disabilities and to
promote equal opportunity.
National Credit Union Administration
National Credit Union Administration (NCUA)
1775 Duke St.
Alexandria, VA 22314-3428
703-518-6300
Toll free: 1-800-827-9650 (Fraud Hotline)
Toll free: 1-800-778-4806 (Inspector General Hotline)
Toll free: 1-800-755-1030 (Consumer Assistance Hotline)
E-mail: pacamail@ncua.gov
www.ncua.gov
NCUA is the federal agency that charters and supervises federal credit unions and insures savings in federal and most
state-chartered credit unions across the country through the National Credit Union Share Insurance Fund.
National Labor Relations Board
Division of Information
1099 14th St., NW
Washington, DC 20570-0001
202-273-1991
Toll free: 1-866-667-NLRB (6572)
TTY: 1-866-315-NLRB (6572)
Fax: 202-273-1789
www.nlrb.gov
The NLRB conducts elections to determine whether or not employees want union representation and
investigates and remedies unfair labor practices by employers and unions.
Office of Personnel Management (OPM)
1900 E Street, NW
Washington, DC 20415
202-606-1800
TTY: 202-606-2532
E-mail: general@opm.gov
www.opm.gov
202-606-1800
TTY: 202-606-2532
e-mail: general@opm.gov
www.opm.gov
OPM manages the civil service of the federal government, coordinates the recruitment of new government employees,
and manages their health insurance and retirement benefits programs. It also provides resources for locating student
jobs, summer jobs, scholarships, and internships.
Pension Benefit Guaranty Corporation
Customer Contact Center
PO Box 151750
Alexandria, VA 22315-1750
Toll free: 1-800-400-PBGC (7242)
TTY: Call the federal relay service at 1-800-877-8339
Fax: 202-326-4047 or 202-326-4147
www.pbgc.gov
www.pbgc.gov/about/contact.html, Contact Us
Questions and comments about the website should go to webmaster@pbgc.gov. Personal Pension Inquiries should go
to mypension@pbgc.gov. When you call, it helps to have your social security number and your plan's name or
number, which can be found on the upper left corner of letters sent to members.
Railroad Retirement Board
844 North Rush St.
Chicago, IL 60611-2092
312-751-7139
Toll free: 1-877-772-5772 (National Telephone Service)
Toll free: 1-800-772-4258 (To report fraud or abuse)
TTY: 312-751-4701
www.rrb.gov/default.asp
The Railroad Retirement Board is an independent agency in the executive branch of the Federal Government. The
Board's primary function is to administer comprehensive retirement-survivor and unemployment-sickness benefit
programs for the nation's railroad workers and their families, under the Railroad Retirement and Railroad
Unemployment Insurance Acts.
Securities and Exchange
Commission (SEC)
Office of Investor Education and Advocacy
100 F Street, NE
Washington, DC 20549-0213
202-551-6551
Toll free: 1-800-SEC-0330 (732-0330)
Fax: 202-772-9295
E-mail: help@sec.gov
www.sec.gov/investor.shtml, Investor information
www.sec.gov/complaint.shtml, Complaint form
The SEC's Office of Investor Education and Advocacy provides a variety of services to help individuals address the
problems and questions they may face as an investor. OIEA's investor website above contains an extensive collection
of free information on investing wisely and avoiding fraud.
Small Business Administration (SBA)
409 3rd Street, SW, Suite 7600
Washington, DC 20416
202-205-6740
Toll free: 1-800-U-ASK-SBA (827-5722) (Information)
TTY: 704-344-6640
Fax: 202-481-6190
E-mail: answerdesk@sba.gov
www.sba.gov
SBA offices are located in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. For
the office nearest you, look under "U.S. Government" in your telephone directory.
Social Security Administration
Office of Public Inquiries
2555 Windsor Park Bldg.
6401 Security Blvd.
Baltimore, MD 21235
Toll free: 1-800-772-1213
www.socialsecurity.gov
The Social Security Administration provides retirement, survivors and disability benefits, as well as administers
Supplemental Security Income (SSI) payments. To report Social Security or SSI fraud, call toll free: 1-800-269-0271.
Surface Transportation Board (STB)
Department of Transportation
395 E Street, SW
Washington, DC 20423-0001
202-245-0245
TTY: 1-800-877-8339
www.stb.dot.gov
The STB resolves railroad rate and service disputes and reviews proposed railroad mergers. The STB is decisionally
independent, although it is administratively affiliated with the Department of Transportation.
U.S. Postal Service
Vice President and Consumer Advocate
475 L'Enfant Plaza, SW
Room 10427
Washington, DC 20260-2200
202-268-2282
Toll free: 1-800-ASK-USPS (1-800-275-8777)
TTY: 1-877-889-2457
www.usps.gov
The US Postal Service Consumer Advocate listens to the voice of the customer and amplifies the message to postal
management. Through proactive external messaging, the Consumer Advocate also channels information from the
Postal Service to customers on postal policy and procedures and on ways to get the most from their Post Office.
United States Postal Inspection Service
Criminal Investigations Service Center
ATTN: Mail Fraud
222 S. Riverside Plaza, Suite 1250
Chicago, IL 60606-6100
Toll free: 1-877-876-2455
postalinspectors.uspis.gov/
If you believe you have been the victim of a crime involving the U.S. mail or need assistance with postal-related
problems of a law enforcement nature, you should contact your nearest Postal Inspection Service office. Addresses
and telephone numbers can be found in the government pages of your telephone book or by visiting the Postal
Inspection Service website.
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