Basic Ordering Guidelines
If you are a bookseller and would like to place an order, check the status of an existing order, or receive customer or credit assistance, you can contact us:
By phone
Please call our Customer Care department, for Trade & Reseller Accounts at (800) 225-5945. When calling, please have your account number (or SAN), ISBN(s), and invoice or purchase order ready. Representatives are available Weekdays from 8:30 a.m. to 5:30 p.m. EST.
By mail or fax
Orders can be sent to:
John Wiley & Sons, Inc.
Customer Care - Trade & Reseller Accounts
Order Processing Department
432 Elizabeth Ave.
Somerset, NJ 08875
Phone: (732) 469-4400 or (800) 225-5945
Order Entry Fax: (732) 302-2370 or (732) 302-2300
By EDI/Pubnet
PUBNET is an electronic ordering service, enhanced with Internet technologies, fast response ordering, and other capabilities. Wiley uses PUBNET for electronic order processing with college bookstores and customers that do not use traditional electronic ordering methods but do have a Standard Account Number (SAN).
For larger retail chains and other major customers that require fast order processing and timely responses, Wiley uses the traditional Electronic Data Interchange (EDI) processing via a Value Added Network (VAN). Wiley currently uses ICCNET as its VAN and can work with other VANs that communicate with ICC.
Both PUBNET and EDI streamline the ordering process and allow for better customer service.
For more information about doing business with Wiley via EDI, please send requests to EDIRequest@wiley.com.
If you know your company's specifications for EDI transactions and would like to use Pubnet, you can send written specifications to:
John Wiley & Sons, Inc.
432 Elizabeth Avenue
Somerset, NJ 08875
Attn: Marty Goldfarb
On the Web
The status of orders placed by any of the above methods can be checked by going to My Account. You can check the status of your outstanding orders and back orders, including carton detail. You can also track the shipping status of your orders with our site's direct links to freight carriers.
Bulk Sales, Special Sales, and Wholesale Discounts
Wiley offers discounts for bulk purchasers depending on quantity purchased, type of books, and type of bookseller, reseller, or purchaser. For more information, please contact the appropriate person from our sales contact list.
If you are a bookseller and would like to place an order, check the status of an existing order, or receive customer or credit assistance, you can contact us:
By phone
Please call our Customer Care department, for Trade & Reseller Accounts at (800) 225-5945. When calling, please have your account number (or SAN), ISBN(s), and invoice or purchase order ready. Representatives are available Weekdays from 8:30 a.m. to 5:30 p.m. EST.
By mail or fax
Orders can be sent to:
John Wiley & Sons, Inc.
Customer Care - Trade & Reseller Accounts
Order Processing Department
432 Elizabeth Ave.
Somerset, NJ 08875
Phone: (732) 469-4400 or (800) 225-5945
Order Entry Fax: (732) 302-2370 or (732) 302-2300
By EDI/Pubnet
PUBNET is an electronic ordering service, enhanced with Internet technologies, fast response ordering, and other capabilities. Wiley uses PUBNET for electronic order processing with college bookstores and customers that do not use traditional electronic ordering methods but do have a Standard Account Number (SAN).
For larger retail chains and other major customers that require fast order processing and timely responses, Wiley uses the traditional Electronic Data Interchange (EDI) processing via a Value Added Network (VAN). Wiley currently uses ICCNET as its VAN and can work with other VANs that communicate with ICC.
Both PUBNET and EDI streamline the ordering process and allow for better customer service.
For more information about doing business with Wiley via EDI, please send requests to EDIRequest@wiley.com.
If you know your company's specifications for EDI transactions and would like to use Pubnet, you can send written specifications to:
John Wiley & Sons, Inc.
432 Elizabeth Avenue
Somerset, NJ 08875
Attn: Marty Goldfarb
On the Web
The status of orders placed by any of the above methods can be checked by going to My Account. You can check the status of your outstanding orders and back orders, including carton detail. You can also track the shipping status of your orders with our site's direct links to freight carriers.
Bulk Sales, Special Sales, and Wholesale Discounts
Wiley offers discounts for bulk purchasers depending on quantity purchased, type of books, and type of bookseller, reseller, or purchaser. For more information, please contact the appropriate person from our sales contact list.
