PIN Customer Service
For assistance with problems or difficulties while using the PIN site, or for specific questions about the PIN, contact the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243). If you are hearing-impaired and have questions, contact the TTY line at 1-800-730-8913.
To e-mail Customer Service, complete the fields below and select
Submit Request.
Type your message here.* If you are reporting a problem or a bug, tell us the date and time you experienced the problem, your Internet service provider, and the state where you are located.
*--Required field.
For general information about Federal Student Aid Programs or for help with a specific application question:
Contact the Federal Student Aid Information Center at 1-800-4-FED-AID/TTY 1-800-730-8913.