Shipping Delays: Due to current fulfillment issues we are experiencing shipping delays on all orders. It is taking 4 to 5 weeks to process and ship orders to customers. For more information, please see our FAQ #218.

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Effective February 10, 2009, at 8:00 am (ET): The United States Mint instituted a 7-day return policy on all products (except $1 coin direct shipments, which are not considered numismatic products.) Under this new policy, United States Mint customers have the opportunity to return products within 7 calendar days from the date they receive their orders.

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Track Order feature now available for registered and guest users. Please see FAQ #36, “What is track order?” for details.

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The United States Mint resumed shipping the 2009 Ultra High Relief Double Eagle Gold Coin the week of February 22, 2009. However, because of production problems with the 2009 Ultra High Relief Double Eagle Gold Coin Companion Book, you may have received only the COIN and presentation box at this time. If you are a customer who receives the COIN without the Companion Book, we will ship the Companion Book to you, at no extra charge, when it becomes available. For information on how this may affect the return of the product if you are not satisfied, please see FAQ #210.

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To learn about standard processing and fulfillment procedures, please read, “What are the United States Mint’s Standard Processing and Fulfillment Procedures?”, FAQ #205.

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