Yesterday, Tuesday, May 5, we convened a meeting at our library to review our pandemic plans and conduct a brief table-top exercise.  The meeting produced some excellent observations and insights, both for successes and things we need to work out.  The first half of the meeting was a review of our procedures, based the table (see below in the “Planning for Service Continuity During a Pandemic” post) from our library’s emergency preparedness plan.  All the “key players” attended, including:  the library’s emergency response coordinator, the library Director, IT manager, web development manager, business manager, head of reference services, collection development manager, database coordinator, ILL supervisor, and Circulation supervisor.  All these positions played roles in the planning and in the response exercise.  The scenario we used for the table-top exercise:  it is 3 PM on a Sunday afternoon, when the University decides to close all the libraries on campus to enact social-distancing measures.  The closure is intended to prevent the spread of influenza resulting from a pandemic.  What is done immediately?  What is done Monday morning?  Before beginning the discussion of procedures for this scenario, participants drew slips of paper from a bowl, which designated them as “sick” or “well.”  One-third of the participants were designated “sick,” and therefore did not play a role in the exercise.  This pointed out the need for back-up in certain key positions.

Some questions arose that might be helpful to others in the planning process, among them:

• can you change the voice mail message on your library’s main phone from your home?  who has the authority and the access needed to do this?  who is the backup for that person?
• who has current staff home phone number information?  is someone responsible for keeping the list upddated, and for distributing it?  should lists be given to everyone, or to select people?
• do the appropriate library staff have access to the “Ask a Librarian” chat function from home?
• do you need an official “voice” for providing information about the status of the library?  if so, will that person have access to communication channels, such as announcements on your web site?
• can the person responsible for ILL/Document Delivery access resources needed to provide ILL requests to your patrons from home, i.e. is the required software installed on the home computer/laptop?
• is there a provision for emergency access to print materials for affiliated patrons in the event of a patient-care emergency while the library is closed?
• is there an institutional need for designating a way to account for time worked at home by library staff?  

Besides refining our procedures and identifying a few areas to be improved, everyone agreed that the meeting/exercise was an excellent way to keep emergency preparedness, and pandemic planning particularly, in our corporate awareness.

The U.S. Geological Survey has made available a wealth of information about earthquakes, among them the “Today in Earthquake History” page .  A look at the page for May 4 shows several significant earthquakes around the world, two of which were in Alaska in 1923 and 1934.  By looking at the “Earthquake Reports” section in the left menu bar here on the Toolkit, you will note that Alaska is experiencing tremors again today.  The USGS has also provided an excellent Preparedness and Response page, all important information, particularly for everyone who lives on the west coast of North America, Alaska and Hawaii.

Claire Hamasu, Associate Director of the MidContinental Region of NN/LM at Eccles Health Sciences Library, University of Utah in Salt Lake City, has sent us the recently implemented documentation developed by their library’s emergency preparedness team.  It looks great, and we expect it will be really helpful to NN/LM members as an example of emergency/disaster planning for any type of library.  They have provided their version of the Pocket Response Plan (PReP) (originally devised by the Council of State Archivists–see the “Disaster Plan Templates” page above) as well as a photo and the content of a flip-chart they designed for display in the library.  The flip-chart provides quick and easy access to the key parts of their plan, while the PReP provides their staff with an easy-to-carry concise version of their plan for use from off-site.

We appreciate the willingness of the emergency preparedness team at Eccles HSL to share their work with us, and congratulate them on a job well done!  See the “Disaster Plan Templates” page above to check out their documents.  Many thanks to Claire for reporting her library’s progress and sending us these great ideas!

Eccles Library Flip Chart

In January of 1994, the Northridge area of California was shaken by a level 6.7 earthquake, which devastated the area, including California State University at Northridge. See Susan Curzon’s story of the destruction of her library at CSU, and how they responded by getting services back up and running in temporary shelters and with limited staffing. (This story and more are available from the “Library Disaster Stories” page here on the toolkit.)

Earthquake damage to the rear side of the Oviatt Library. Image from Susan Curzon's story.

Today, in the “Emergency Preparedness News” section in the left column of the toolkit, you can see a story about the earthquake drill that is scheduled for Stanford University in early February. It is interesting to see how well their preparedness planners have used the lessons learned from previous incidents in their area and have planned the drill to deal with issues they know they will face when the next quake occurs.

The toolkit has two additional resources for preparedness and risk assessment related specifically to earthquakes. (1) See the “Earthquakes” RSS feed available in the list of RSS feeds on the left, and (2) under “Risk Assessment Maps and Charts” on the right, see the Earthquake map produced by the USGS showing earthquake probability for all of the U.S. The USGS says that over 75 million people live in earthquake-prone zones in the U.S., which affect 39 states.

As we know, there are many web sites that provide valuable information about emergency preparedness and response, a case in point being the CDC site which we mentioned earlier. The U.S. Department of Health and Human Services, the “mother ship” of other government sites we have mentioned and linked to the toolkit (CDC, Ready.gov, etc.), is another one. The HHS site gathers together the many federal resources that are available to us, weaving them together by topic, and highlighting some we may have missed in looking at other sites, such as the “Emergency Managers National Situation Update” , which is on the FEMA site. The site covers a tremendous amount of territory, but is organized to make information readily available. There’s a lot there that can help us with risk assessment and other preparedness activities for our libraries and localities.

Please see below, at the end of the post entitled “Library Disaster Story:  Hurricane Dolly,” for pictures taken before and after the storm.  Thanks so much to Kathy Carter at Ramirez Library for sharing these photos with us.

The Centers for Disease Control and Prevention have an excellent web site with a wealth of health and safety-related information on a broad range of topics and for many audience types. They have redesigned and reorganized, including more images, and the navigation features lend themselves well to helping users find information quickly. We can benefit particularly from their Emergency Preparedness and Response pages, and today are focusing on their Natural Disasters and Severe Weather subsite. For each event, they have gathered excellent information, some of which they have written, and some that links to other, related sites. Check out the “Earthquake” page, which warns that between 2008 and 2035, seismologists predict a 97 percent chance of a major quake in the New Madrid seismic zone (central US: Tennessee, Kentucky, Arkansas, Missouri).

As we know, there is the “all hazards” paradigm for disaster training, and this is to remind us that we NN/LM emergency planners take an “all seasons” approach to preparedness!  Winter weather has brought some of the most memorable disasters to libraries (see the Jan. 29, 2008 post on water damage at Renne Library, Montana State University) because of frozen and bursting pipes.  It poses danger to library staff who face slick roads and sidewalks, and power outages for libraries, staff and patrons (see article on last week’s ice storm in NY, NH, MA and ME).  In addition, the CDC’s “Winter Weather” tip this week details how the cold can endanger one’s heart. 

Some activities to consider this week in preparation for the holiday season and winter weather:

1. make sure your communication information is up to date–cell and home phone numbers for key staff and administrators
2. think about how you can provide information services from home if you can’t get to work; proxy account?  software installed?  alternate voice mail ready for your phone?
3. need any plastic sheeting for protecting your print resources or equipment in case of a water leak?

Also, if your business slows a bit during the holiday, take some time to read some of the “Stories Told” on the Library Disaster Stories page here on the toolkit (click on the “view larger map” link to see the list of stories).  I found myself awed by the strength and resourcefulness of our colleagues in some very trying circumstances, and found that their observations on their experiences can help all of us prepare for events we hope will never occur.

We heard from Claire Hamasu, Associate Director of the MidContinental Region (MCR) of NN/LM at the University of Utah in Salt Lake City about their emergency preparedness and response activities to date.  Claire notes that she and Javier Crespo, the Associate Director of the New England Region (NER) at the University of Massachusetts and the “buddy” RML for MCR, have reviewed MCR’s continuity of service plan.  Instructions were refined to clearly explain how the NER could use the MCR’s communication tools to inform those in the MCR how to contact the NER for assistance.

At the October Regional Advisory Board meeting, one of the discussion topics was Emergency Planning.  The question was, “Assuming that emergency planning is important, how do we, the RML, promote activities that result in emergency plans?  Three themes emerged from this discussion:

1. Libraries need to be part of the institution’s emergency plan.  They must be at the table where it’s being formed.  Librarians need to insinuate the library into the discussion.
2. Libraries should partner with other organizations outside their institution–public library, public health, and other hospitals.
3. Libraries need to protect their core resources.

The NN/LM MCR has made funding available for emergency planning.  Network members can apply for up to $15,000 to fund projects designed to develop partnerships that enhance access to health information in preparation for and during emergencies.  MCR has established two liaisons with other libraries, the Dykes Library in Kansas and the McGoogan Library of Medicine in Nebraska, to create emergency preparedness plans for the libraries.

In the interest of helping NN/LM members to put together a concrete plan based on the “10 Steps to Service Continuity” training, I’ve created a template that members can use to draw up a basic plan for their libraries or information centers.  It is attached to the “10 Steps to Service Continuity” page here on the toolkit (see the menu bar above) as a Word document.  Anyone is welcome to download it and customize it at they see fit.  I hope it will serve as a good starting point for us in trying to meet our goal of having plans in place, and that it will be especially helpful to smaller libraries, hospital libraries, or other entities who may not need a comprehensive disaster plan.

The template is designed to focus on service continuity, but it does include space for some personal safety and preservation information.  My goal was to keep the template on standard size paper (8 1/2 x 11), so that nothing special would be required for printing.  I introduced the template to the Tidewater Health Sciences Librarians group two weeks ago, and in discussing it, we realized that the template would be a good thing to complete, print and post in our work areas, especially in smaller libraries that are minimally staffed, or staffed part-time by volunteers who would profit by having the information close by in an emergency.

The 10 Steps template is an addition to the other ones available here and elsewhere, such as PReP, dPlan, and the customized PReP developed by Julie Page and Deborah Halsted (see the Disaster Plan Templates page, menu above), and isn’t intended to replace any of them.  Rather, it is intended to provide another option, given that no two institutions are alike, and needs for emergency planning vary accordingly.  One of this year’s initiatives for NN/LM will be to focus on best ways to help hospital libraries, and we hope that the 10 Steps template will be a good start.