Best Practices & ResourcesHigh Standards That Work |
As the federal government’s authority on citizen communication, the Office of Citizen Services promotes government-wide best practices in public outreach on the Web, in print and through contact centers. We invite you to learn from your colleagues’ experiences and share your own! Also, please read our Disclaimer of Endorsement
» Websites
Web best practices from the community that help government web managers and staff serve the public better online.
» Contact Centers
Best practices to ensure your call center is customer-centric and runs smoothly.
» Knowledge Management
Learn how other agencies are using Web 2.0 for collaboration.
» Intergovernmental
Research and reports about what other levels of government are doing, both nationally and internationally.
» Citizen Market Research and Insights
Extensive research on what citizens expect.
» Publication Development & Promotion
Develop, deliver and promote publications that meet user needs and guidelines.
» Performance Standards & Guidelines
Standards and guidelines to help you understand the essential laws, regulations and guidelines.
» General Research and Resources
Informative research on the internet and other general topics.
» Share Your Best Practices & Lessons Learned
Send in your ideas or materials about your successes, case studies, and what has worked in your agency or office.