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Fostering Consumer Confidence in Banking

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FDIC's Responsibility
Role of Consumer Affairs
How to File a Complaint
If Your Bank is Supervised by the FDIC
Regulatory Agencies
Mission Statement
En EspaƱol
How to File a Written Complaint
  • Determine the primary federal regulator of your bank by calling the FDIC's toll-free call center number at:

    1-877-ASK-FDIC (1-877-275-3342)
    Monday through Friday
    From 8 am until 8 pm (Eastern Time)
    Hearing Impaired Line:
  • Or by accessing FDIC's Bank Find.
  • Or by e-mail at consumeralerts@fdic.gov.
  • Provide your complete name and mailing address as well as a day or evening phone number with the area code. You may also file a complaint via the FDIC's Customer Assistance Online Form.
  • State your inquiry or complaint, making certain to include the name and street address of the bank, along with your account number if applicable.
  • Provide a brief description of your complaint.
  • Enclose copies of related documentation.
  • State how you would like your matter resolved and the remedy you seek.
  • If you are not the owner of the account, obtain and provide written permission from the owner in order to correspond on the owner's behalf.
  • Remember to date and sign your letter.

Last Updated 04/21/2008 consumeralerts@fdic.gov

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