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Fostering Consumer Confidence in Banking

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FDIC's Responsibility
Role of Consumer Affairs
How to File a Complaint
If Your Bank is Supervised by the FDIC
Regulatory Agencies
Mission Statement
En EspaƱol
Regulatory Agencies
Three other federal regulatory agencies supervise federally insured banks and savings associations.

National Banks:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street - Suite 3450
Houston, TX 77010
Monday through Thursday, 9 am to 4 pm, Central Time
Friday, from 9 am to 3 pm, Central Time.
Fax: 713-336-4301
Online at: www.occ.treas.gov
Or by e-mail at: Customer.Assistance@occ.treas.gov

Federally and State-Chartered Savings Associations:
Office of Thrift Supervision
Consumer Program Division
1700 G Street, NW
Washington, DC 20552
Online at: www.ots.treas.gov
Or by e-mail at: consumer.complaint@ots.treas.gov

State Chartered Banks that are Members of the Federal Reserve System:
Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
20th and C Streets, NW - Suite 801
Washington, DC 20551
(202) 452-3693
Online at: www.federalreserve.gov

Last Updated 04/21/2008 consumeralerts@fdic.gov

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