Many regulations provide consumer protection for both traditional and online transactions. If you have any questions or concerns, first try to get answers from your bank. If you’re still not satisfied, contact the appropriate federal regulator.

For a brief overview of the regulations, log on to the FDIC’s Consumer Rights Web page. If you’d like to review the regulations, you can look them up at http://www.federalreserve.gov/regulations.

Where to file a complaint.

If you know your bank’s primary regulator, you may file your complaint online or via e-mail using one of the following methods. If you are not certain where to file your complaint, you may contact any of the agencies listed below and they will direct you to the appropriate office.

Federal Deposit Insurance Corporation:  http://www2.fdic.gov/starsmail

Office of the Comptroller of the Currency (e-mail): customer.assistance@occ.treas.gov.

Board of Governors of the Federal Reserve System:  http://www.federalreserve.gov/pubs/complaints