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The I CARE Program
One of our highest priority goals is to preserve and enhance a culture of quality service to NNSA
customers. The acronym "I CARE" embodies the set of customer service guiding principles that we have
adopted.
"I" stresses each individual's acceptance of responsibility for:
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"C"ommunication,
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"A"ccountability,
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"R"esponsiveness,
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"E"thical behavior….
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"I CARE". |
We strive to achieve our goals through the embodiment of these principles.
NNSA Service Center
Mission
Provide responsive business, technical, financial, legal, and management advice and services to successfully accomplish the NNSA mission.
Vision
Be the organization of choice for professional, responsive services and innovative solutions.
Core Values
The NNSA Service Center will achieve its vision by accomplishing each operational goal in a manner that embraces the following core values:
- Customer Focus - Delight our customers by understanding their needs and meeting or exceeding their expectations for customer service.
- Integrity - Demonstrate the highest standard of ethical behavior with honesty, integrity and respect for our customers, suppliers and employees at all organizational levels.
- Communication - Expect and encourage direct, honest, open communication and discussion, and provide timely feedback.
- Accountability - Expect accountability for actions at all levels of the organization.
- Leadership - Lead by example and inspire others to assure successful accomplishment of our goals.
- Employee Contribution - Value the efforts and contributions of all employees, reward creative solutions and provide a continuous learning environment.
- Diversity - Respect people’s differences and utilize those differences to create a successful and creative work environment.
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