On October 1, 2002, the Federal Deposit Insurance Corporation (FDIC) implemented a new post-examination survey for all safety and soundness, and compliance and Community Reinvestment Act (CRA) examinations. Institutions will be invited to complete the survey after each examination. The new survey is part of the FDIC's continuing effort to improve the quality and efficiency of our examination process.

The FDIC worked with the Gallup Organization to improve prior survey instruments. The new survey better captures the extent to which examination processes assist financial institutions in improving their safety and soundness, and compliance and CRA programs. There are separate surveys for safety and soundness examinations, and compliance/CRA examinations (see attached).

Institutions will be invited to complete the new survey via a secure FDIC Web site using an access code. The access code will be included with an invitation letter accompanying each final report of examination. For an interim period, institutions may elect to complete a hard copy of the survey instead of the Web-based version. All responses will be submitted directly to the FDIC's headquarters office and will be confidential. The FDIC will use the survey results to identify ways to improve our examination process.

NOTE: Paper copies of FDIC financial institution letters may be obtained through the FDIC's Public Information Center, 801 17th Street, NW, Room 100, Washington, DC 20434 (800-276-6003 or (703) 562-2200).