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Office of the Ombudsman

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What the FDIC Ombudsman Can Do

The OO assists FDIC-supervised and insured financial institutions and the public by:

  • identifying relevant authority and resources
  • bringing parties together to clarify the issues
  • helping parties to explore options for agreement and solutions
  • providing informal mediation services for bankers with regulatory problems

Examples of how the Office of the Ombudsman has helped institutions.

The OO also provides assistance with:

Supervisory Appeals: The OO can explain and, as appropriate, assist institutions with questions or concerns related to appeals of material supervisory determinations.
Inquiries: The OO answers questions about FDIC policies and procedures and concerns regarding open or closed bank matters.
Complaints: The OO assists with complaints regarding FDIC operations, employees, and contractors.
Referrals: The OO can refer issues, directly or confidentially, to FDIC subject matter experts in the appropriate division or office.

Last Updated 04/13/2009 ombudsman@fdic.gov

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