Introduction
The FDIC is
subject to the requirements of the Government Performance and
Results Act (GPRA). In accordance with the requirements of GPRA,
the FDIC reviews and updates its Strategic Plan at least every
three years, publishes an Annual Performance Plan, and conducts
program evaluations to assess whether the Corporation’s
programs are achieving their stated purposes.
Annual Performance Plan and Report
The
FDIC’s Strategic Plan is implemented through annual performance
plans. The annual plans identify annual performance goals, indicators
and targets for each strategic objective. The Corporation submits
an Annual Report to Congress in February of each year that compares
actual performance to the annual performance goals for the prior
year. This report is also made available to FDIC stakeholders
and the public through the FDIC’s website.
The Corporation’s long-term strategic goals and objectives
are expressed in outcome terms and selected outcome measures are
included in the Corporation’s annual performance plans. However,
many of the performance indicators in these annual plans are process
measures (for example, completing required examinations). It is
often difficult to establish a direct causal relationship between
the Corporation’s activities and the outcomes experienced
by insured institutions. The FDIC continues to work with the other
regulatory agencies to improve its performance measures.
As an independent agency,
the FDIC does not prepare assessments using the Program Assessment
and Rating Tool (PART) established
by the Office of Management and Budget (OMB). However, OMB recently
completed its own PART reviews of the FDIC’s insurance and
supervision programs and determined that both were Effective (highest
possible rating).
Corporate Planning and Performance Management Process
The
FDIC establishes performance goals annually through an integrated
planning and budgeting process. In formulating these performance
goals, the Corporation considers the external economic environment,
the condition of the banking and financial services industry
(including potential risks), projected workload requirements,
and other corporate priorities. FDIC plans may also be influenced
by the results of program evaluations and other management studies,
prior year performance results, and other factors. Based on this
information, planning guidance is established by senior management
with input from program personnel.
After annual
performance goals are established, a proposed annual corporate
operating budget is developed, taking into account the financial,
human capital, technological, and other resources required to
accomplish the FDIC’s core mission responsibilities and
other annual performance goals. The budget is typically approved
by the Board of Directors in December.
Annual performance
goals are communicated to employees through established supervisory
channels, the internal FDIC website, the FDIC News, and other
means. Progress reports are prepared by staff and formal performance
reviews are conducted by senior management on a quarterly basis.
The FDIC’s pay and awards programs are tied, in part, to
achievement of the Corporation’s annual performance goals.
Stakeholder Consultation
FDIC employees
were provided with an opportunity to provide input to the update
of this strategic plan. In addition, the FDIC requested comment
from other stakeholders and the public on the current FDIC
Strategic Plan, 2005-2010, through a posting on our website over a 30 day
period in early 2008. All comments and suggestions were carefully
reviewed and incorporated into this updated plan where appropriate.
Program Evaluations
The FDIC’s
Office of Enterprise Risk Management has primary responsibility
for coordinating and reporting on evaluations of the Corporation’s
programs. This role is independent of the program areas; however,
program evaluations are interdivisional, collaborative efforts,
and they involve management and staff from all affected divisions
and offices. Such participation is critical to fully understanding
the program being evaluated. It also gives the divisions and
offices a stake in the process. The results of program evaluations
are the basis for annual assurances made by division and office
directors to the Chairman that operations are effective and efficient;
financial data and reporting are reliable; laws and regulations
are complied with; and internal controls are adequate. Results
of program evaluations were also taken into account in updating
this Strategic Plan.
During the
period covered by this Strategic Plan, the FDIC will continue
to perform risk-based reviews in each strategic area of the Corporation.
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Interested parties can contact the FDIC or obtain information through
the sources listed below.
FDIC Web Site
In addition to general information about the FDIC, the website – www.fdic.gov– provides
a wide range of information, including the following:
- Deposit insurance information, including a
calculator to determine insured deposit coverage
- A list of insured institutions
- An application to determine whether a financial
institution is insured by the FDIC and, if insured, the
federal banking agency that supervises the institution
- Consumer and community affairs information
- Industry data.
- Regulation and examination resources
- Information on
buying from and selling to the FDIC
- Publications, press
releases and information on conferences
FDIC Central Call Center
The FDIC also provides a centralized Call Center to answer general questions
about the FDIC and its programs. For specific matters, the Call Center will
direct callers to FDIC subject matter experts. The telephone numbers and
hours of operations of the Call Center are:
877-ASK-FDIC (877-275-3342) or 800-925-4618
(TDD-for hearing impaired)
(Available from 8:00 a.m. – 8:00 p.m. Eastern Time, Monday – Friday)
Consumer Assistance
The FDIC answers written inquiries about FDIC insurance coverage and
general banking and consumer protection matters. It also investigates
complaints about FDIC-supervised banks. To submit an inquiry or consumer
complaint against an FDIC-supervised bank by email, please use the
Customer Assistance Form at www2.fdic.gov/starsmail/index.asp. To submit
an inquiry or complaint by regular mail, please send it to the following
address:
Federal Deposit Insurance Corporation
Division of Supervision and Consumer Protection
Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, MO 64108
FDIC Ombudsman
The FDIC Ombudsman is a neutral and confidential resource and liaison to
the financial industry and the public on any problem or complaint in
dealing with the FDIC. The Ombudsman facilitates communication, explores
options, and engages in conflict resolution strategies and methods. The
Ombudsman may be reached by telephone at 877-275-3342 or by email at ombudsman@fdic.gov.
Public Information Center
The Public Information Center provides publications to meet the needs of
financial institution professionals, researchers, students, reporters
and the general public. Individuals and organizations may subscribe online
at www.fdic.gov to receive email announcements of new publications. They
may also submit general inquiries by sending an email to publicinfo@fdic.gov or
by calling 877-ASK-FDIC or 703-562-2200.
OIG Hotline
The Office of Inspector General (OIG) operates a toll-free nationwide hotline
to provide a convenient way for FDIC employees, contractors, and others
to report incidents of fraud, waste, abuse, and mismanagement within
the FDIC and its contractor operations. To report suspected waste, fraud
or abuse, call 800-964-FDIC; or send an e-mail to ighotline@fdic.gov.
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