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Helpful Tools
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PHA
Surveys
Multifamily Surveys
Residents
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PIH-REAC's Customer Satisfaction Survey promotes resident participation
by use of a random sample survey process which measures the level
of tenant satisfaction with their housing conditions. In cooperation
with the PHAs, this process begins electronically with ensuring
accurate unit addresses through web-based Resident Assessment Sub-System
verification submissions. Learn more from
our Frequently
Asked Questions.
March
07, 2008 RASS Update:
Clarification
regarding the RASS survey cycles for Public Housing Agencies (PHAs)
with Fiscal Year Ends (FYE) December 31, 2006 through September
30, 2007, and the survey cycle for PHAs with FYEs December 31, 2007
through September 30, 2008.
- Due
to delays in contract negotiations surrounding the procurement
of a Survey Administrator, PIH-REAC mandated that each PHA would
receive a RASS score based on a "prior year's score" that was
also the last RASS score actually issued to the PHA by PIH-REAC.
This "score push" affected PHAs with FYEs between December 31,
2006, and September 30, 2007.
- PHAs
were notified on September 18, 2007, that if they were NOT
satisfied with the "prior year's score," they would have 30 days
to request to be re-surveyed during the upcoming survey cycles.
The 30-day period expired on October 18, 2007. A total of 66 PHAs
"opted-in" and requested to be "re-surveyed." PHAs that were exempt
from the RASS Survey due to the Small PHA De-Regulation Rule,
were not contacted regarding "opting-in" since they would not
have been surveyed during the December 31, 2006 through September
30, 2007, period.
- The
Survey Administrator contract was awarded on October 1, 2007,
and the December 31, 2007 survey cycle was initiated on October
22, 2007. In order to avoid over-lap and duplicate surveys, PHAs
with a FYE of December 31, 2006 that opted-in, were surveyed with
the December 31, 2007 FYE survey cycle. Likewise, PHAs with a
FYE of March 31, 2007 that opted-in, will be surveyed with the
March 31, 2008 FYE survey cycle. PHAs that opted-in with a FYE
of June 30, 2007 and September 30, 2007, will run on separate
cycles. Please see the Business
Calendar for current due dates and bookmark for all future
updates.
- A
Business Calendar for PHAs with FYE dates of June 30, 2008 and
September 30, 2008, will be published and available on the RASS
web page in the next few weeks.
Attention All PHAs!!!
On March 15, 2004, the Department of Housing and Urban Development,
Office of Public and Indian Housing-Real Estate Assessment Center
(PIH-REAC) began using your e-mail in the Public and Indian Housing
Information Center (PIC) as the ONLY official source of this contact
information. What does this mean to you and your Housing Authority?
- You must ensure that your information in PIC is current by March
14, 2004. This information must be kept current at all times.
- PIH-REAC will not consider the failure to receive email communication
from PIH REAC as a valid basis for a PHA's appeal or a waiver
request if that PHA has not maintained correct contact information
in PIC.
- Maintenance of accurate data will help ensure timely communication
to and from you and PIH-REAC.
For more detailed information on updating your information in PIC,
contact your PIC coach or visit the following websites for useful
reference materials:
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PIC User Manuals and Guides
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PIC
Essentials for PHA Employees Your Fundamental Responsibilities
in the Public and Indian Housing Information Center (PIC) October
2003. |
More Information and Guidance
Survey Question Report: Using the NEW Follow-up Plan Survey
Question Report, a PHA can now view the percentage of residents
that indicated a specific level of satisfaction for each RASS survey
question choice. This tool can be useful to the PHA when developing
and certifying an appropriate Follow-up Plan.
Attention Consortia PHAs:
For Further Guidance and information:
ATTENTION: Small Public Housing Agencies
Based
on the Deregulation for Small Public Housing Agencies, Executive Directors
may request a:
RASS has created and placed online a User's Manual. This manual
contains step-by-step detailed instruction on each piece of RASS functionality
that relates to PHA and Multifamily users.
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