U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

OPM Goals

Goal 3

Meet the needs of Federal Agencies, employees, and annuitants through the delivery of efficient and effective products and services.

Organizational Function: Products and Services

In addition to promulgating human capital policies and providing agencies with the tools and systems to implement those policies, OPM also provides agencies a wide range of services, some on a reimbursable basis.

The outcomes for Goal 3 include:

• Everyone dealing with OPM gets the highest level of timely and quality service;
• Agencies have access to the most efficient and effective human capital services;
• Government leaders are better able to meet the strategic goals of their agencies;
• Annuitants receive full and accurate monthly annuity payments when they are due;
• Employees receive more consistent benefits counseling;
• Health Plans are accountable for the quality of services provided to program customers;
• Insurance program customers experience improved quality of health care;
• The incidence of fraud in the Federal Employees Health Benefit Program is reduced;
• Life insurance payments are timely and accurate; and
• Federal employees and retirees take full advantage of long-term care insurance offerings.

Goal 1    Objective 1    Objective 2    Objective 3    Objective 4

Goal 2    Objective 1    Objective 2

Goal 3    Objective 1    Objective 2    Objective 3