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Document Reproduction InformationThe Nuclear Regulatory Commission (NRC) Public Document Room (PDR) contractor, Best Copy and Printing Incorporated, will provide document reproduction services at the PDR's Headquarters location at the rates listed below. Relevant sales tax and postage will be added. Please note that the hours indicated for turnaround times are work hours (7:45 a.m. to 4:15 p.m. Eastern time) unless otherwise noted as clock hours. For non-rush order documents the charges and turnaround times are as follows:
Rush processing is offered for standard size paper to paper reproduction, microfiche to paper, and electronic file to paper reproduction, excluding pages reproduced from bound volumes. The charge is $0.35 per page. A request for rush processing must be indicated when placing the order. For rush order processing the charges and turnaround times are as follows:
Facsimile service (unlimited pages) is available. The turnaround time is 1 hour and the fees are as follows: Local: $1.00 per page; long distance, U.S.: $2.00 per page; and long distance, foreign: $6.00 per page. Prices do not include the $0.30 per page copying fee. Orders completed for mailing by the U.S. Postal Service or by private delivery service will include an additional fee for the actual mailing, shipping or delivery service rate. Unless a user requests special packaging materials, there is no additional charge by the contractor for wrapping materials and handling. Payment for document reproduction services is made directly to the contractor. Customers may pay by cash or Visa, MasterCard, American Express, or Discover credit cards. Orders can be submitted for customers who wish to pay by check. The PDR staff will inform the customer of the total charges for the order and a check may be submitted to Best Copy and Printing Incorporated (BCPI). Upon receipt of the check, the customer's order will be delivered as requested. Repeat customers are encouraged to establish a deposit account. Invoices are issued with each order. Customers who order frequently and have a deposit account will receive a monthly statement. This monthly usage report will be mailed showing the customer name, billing period, status of account, and the usage activity for that period. Customers with accounts should include their contractor-assigned customer number on every order. Service will be suspended for those customers with zero amounts in their deposit accounts. Returned checks will place accounts on hold and will incur a $25.00 penalty. Payment should be mailed to Best Copy and Printing Incorporated, 11740 Parklawn Drive, Rockville, MD 20852, phone: 301-816-2820. For information regarding billing and opening a deposit account, contact Best Copy and Printing Incorporated at 301-816-2820. BCPI does not provide reference services and does not directly accept orders by U.S. mail, fax, e-mail, or telephone from the public. Orders may be placed through the PDR reference librarians or through the online order module. Please note that information collected through the online ordering of documents from the NRC Public Document Room is not maintained in a system of records. The requested information is used solely for shipping and billing purposes and notification of any contractor/rate changes. Please direct requests for information or questions about document duplication services by mail to the U.S. Nuclear Regulatory Commission, Public Document Room, O-1F-13, Washington, DC 20555; by fax to 301-415-3548; or by e-mail to PDR.resource@nrc.gov. Assistance is available from technical reference librarians Monday through Friday by telephone at 1-800-397-4209 or 301-415-4737 between 8:00 a.m. and 4:00 p.m. Eastern time. The PDR is closed on Federal holidays. |
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