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Families RECEIVING Support Payments
Information for Families RECEIVING Support Payments
Q: How can I receive my child support payments?
You have three options:
Direct Deposit
- Your payment is automatically deposited into your checking or savings account. Click here for a copy of the
Direct Deposit Form
or call the State Disbursement Unit at 1-866-325-1010, 7a.m.-8p.m. Pacific time, Monday through Friday.
Electronic Payment Card (EPC)
– Similar to an ATM card. When a payment is received and processed, it is then applied to the EPC. To enroll in the EPC program by phone, contact the State Disbursement Unit at 1-866-325-1010. An automated phone menu contains enrollment instructions for the EPC program or you can enroll using the Department of Child Support Services website.
Standard bank check sent to your current mailing address.
Q: Where is my child support payment?
If you are having problems with your direct deposit or electronic pay card, you can contact the State Disbursement Unit at 1-866-325-1010.
Custodial parties that have an open child support case with a
local child support agency
may contact the local office if they have questions regarding their payments.
Custodial parties who
do NOT
have an open child support case with a local child support agency may contact the Customer Connect call center at 1-866-901-3212.
Q: I received a child support payment but it wasn’t the full amount. Why?
There are many reasons you may not receive your full amount of child support. There may have been a change in the noncustodial parent’s wages due to changes in their work hours, unemployment, or a disability.
In addition, if a noncustodial parent has more than one child support case, federal law requires the child support monies collected be shared among all the current child support cases. (
CSS06-24
)