Program Vision
DCSS believes that a state-directed, uniform, carefully planned and executed training program is an essential element, if not the most important element, in ensuring the success of California's child support program. DCSS is responsible to lead the effort to re-engineer the child support program toward uniformity and in this regard must not only provide the vision for what the program should be, but also must successfully lead the process to implement the vision. A professional, comprehensive, and uniform training program for both DCSS and local child support agencies is an essential element in achieving our overall child support program vision.
DCSS also believes that a uniform professional training program is a means to enhance the professional standing and respect for those who work in the child support program. The opportunity for child support program staff to build professional competencies is an important performance measure. The skill and manner in which staff delivers services directly impacts the overall effectiveness of the child support program.
Finally, DCSS believes that a State-directed, professional, comprehensive and uniform training program is a mandatory and fundamental investment in the child support program that directly translates to the quality of services to the public.
Goals
The goals of the DCSS training program are:
- To ensure that staff at all levels who work in the California child support program have the skills to do their job efficiently and effectively.
- To ensure that the California child support program is administered in a uniform manner throughout the State.
- To ensure that local child support agencies have the tools to meet expected statewide performance measures.
- To ensure that everyone working in the California child support program has uniform tools to provide accurate and consistent information to all customers.
- To ensure individuals and agencies that interface with, or are served by, the California child support program are appropriately informed about the program (linked to DCSS education and outreach efforts).