U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Definition: The organization systematically provides resources, programs, and tools for knowledge sharing across the organization in support of its mission accomplishment.

When the key elements of the critical success factor Knowledge Management are effectively implemented, agencies will realize the following results:

• Effectiveness results
• Compliance result.

Select this link to view the key elements and suggested performance indicators for this critical success factor. [29 KB]

Effectiveness Results

• The agency has developed and implemented a knowledge management process that provides a means to share critical knowledge across the organization. Leadership also encourages and rewards knowledge sharing.
• Information technology tools that facilitate gathering and sharing knowledge within and outside the agency are available to employees to improve individual and organizational performance.

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Compliance Result

As prescribed in the Chief Human Capital Officers (CHCO) Act of 2002 (5 U.S.C. 1103(c)), the agency has developed and implemented a knowledge management strategy supported by appropriate investments in training and technology.

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