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U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

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Diversity Management Critical Success Factor

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Definition: The agency maintains an environment characterized by inclusiveness of individual differences and responsiveness to the needs of diverse groups of employees.

When the key elements of the critical success factor Diversity Management are effectively implemented, agencies will realize:

Select this link to view the key elements and suggested performance indicators for this critical success factor.PDF File [60 KB]

Effectiveness Results

  • The agency has implemented a diversity management program and has shown positive results in creating a diverse workforce.
  • The agency is responsive to the needs of diverse groups, resulting in a positive work environment conducive to all employees achieving their potential without fear or abuse.

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Compliance Result

The agency ensures equal opportunities for employees without discrimination as prescribed in 5 U.S.C. 7201.

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