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U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

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Performance Appraisal Critical Success Factor

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Definition: The agency has a process under which performance is reviewed and evaluated.

When the key elements of the critical success factor Performance Appraisal are effectively implemented, agencies will realize:

Select this link to view the key elements and suggested performance indicators for this critical success factor.PDF File [74 KB]

Effectiveness Results

  • Employees have a direct line of sight between performance expectations and award systems and the agency mission. These links have been communicated to and are understood by employees, enabling them to focus their work effort on those activities most important to mission accomplishment. All employees are held accountable for achieving results that support the agency’s strategic plan goals and objectives.
  • The agency’s performance management system differentiates between high and low levels of performance. Agencies with a high percentage of outstanding ratings also demonstrate a high level of achievement of their strategic goals and objectives and/or program accomplishments as reflected in the agency annual performance plan.
  • Supervisors and managers use performance results to offer feedback, identify developmental needs to help improve employee performance, and address instances of poor performance.

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Compliance Results  

  • The agency has an OPM-approved performance appraisal system(s) in place and administers the system(s) in accordance with 5 U.S.C. chapter 43; or other congressionally-mandated enabling legislation.

  • The agency CHCO carries out workforce development provisions of the CHCO Act of 2002 (5 U.S.C. 1402).

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