One of the most expensive purchases many consumers will ever make is the arrangement
of a funeral. A traditional burial, including a casket and vault, costs about $7,000.
Extras such as flowers, obituary notices, cards and limousines, can add thousands of
dollars more. At such a highly emotional time, many people are easily swayed to believe that their
decisions reflect how they feel about the deceased and wind up spending more than
necessary.
Most funeral providers are professionals who work to serve their clients' needs and
best interests. Unfortunately, some do not. They may take advantage of clients by
insisting on unnecessary services, marking up prices and overcharging. That's why
there is a federal law, called the Funeral Rule, which regulates the actions of
funeral directors, homes and services.
The Funeral Rule
A federal law makes it easier for you to choose only the goods and services
you want or need when planning a funeral, and to pay only for those you
select. The Funeral Rule, enforced by the Federal Trade Commission, requires
funeral directors to give you itemized prices in person and, if you ask,
over the phone.
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Many funeral providers offer a variety of package plans that include products and
services that are most commonly sold. Keep in mind, you are not obligated to buy a
package plan; you have the right to buy the individual products and services you
prefer. As outlined by the Funeral Rule:
- You have the right to choose the funeral goods and services you want (with
some exceptions).
- The funeral provider must state this "Rule" in writing on the general price list.
- If state or local law requires you to buy any particular item, the funeral
provider must disclose it on the price list, with a reference to the
specific law.
- The funeral provider may not refuse, or charge a fee, to handle a casket that
you bought elsewhere.
- A funeral provider that offers cremations must make alternative containers
available.
Planning ahead is the best way to make informed decisions about funeral arrangements.
An advanced plan also spares your family from having to make choices while grieving
and under time constraints. Every family is different, and funeral arrangements are
influenced by religious and cultural traditions, budgets and personal preferences.
You are not legally required to use a funeral home to plan and conduct a funeral. But
most people find that the services of a professional funeral home make it easier.
Comparison shopping, either in person or by phone, can save you money and is much easier when it's done in
advance. Many funeral homes will also send you a price list by mail, but this is not required by law.
Planning Wisely For A Funeral
- Plan ahead.
- Shop around and compare prices in advance.
- Ask for a price list.
- Resist pressure.
- Avoid emotional overspending.
- Recognize your rights.
- Apply the smart shopping techniques you'd use for other major purchases.
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Some people find it more comfortable to gather information and compare prices by
telephone. The Funeral Rule requires funeral directors to provide price information
over the phone to any caller who asks for it. Many funeral homes will also send you
a price list by mail, but this is not required by law.
If you have a problem concerning funeral matters, it's best to try to resolve it
first with the funeral director. If you are dissatisfied, the Funeral Consumer's
Alliance may be able to advise you on how best to resolve your issue. You can also
contact your state or local consumer protection agencies; or the Funeral Service
Consumer Assistance Program at 1-800-662-7666 or www.funeralservicefoundation.org.
Most states have a licensing board that regulates the funeral industry. You can
contact the board in your state for information or help.
Veterans Cemeteries
All veterans are entitled to a free burial in a national cemetery and a grave
marker. This eligibility also applies to some civilians who have provided
military-related service and some Public Health Service personnel. Spouses
and dependent children are also entitled to a lot and marker when buried in a
national cemetery. There are no charges for opening or closing the grave, for
a vault or liner, or for setting the marker in a national cemetery. For more
information, contact the Department of Veterans Affairs at www.cem.va.gov
or call 1-800-827-1000.
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