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FAQS

Where can I obtain a copy of my credit report?


Three major credit reporting agencies keep credit reports.  They do not share files, so you’ll need to contact each one for a copy of your report.


My wallet was stolen.  Who do I contact to have a fraud alert placed on my account?

You need to call the fraud departments at the three major credit reporting agencies.  Ask each one to put a fraud alert on your account.

  • Equifax: 1-800-685-1111
  • Experian: 1-888-397-3742
  • TransUnion: 1-800-888-4213

The length of time that the fraud alert will remain on your account varies among reporting agencies.

How much money am I liable for if my credit card is lost or stolen?


If your credit card is lost or stolen, federal law protects you from owing more than $50 per card.  If you suspect any fraudulent purchases, you may be asked to sign a statement under oath that you did not make the purchase(s) in question.

How can I tell if a credit card offer is really a great deal?

When you apply for a credit card, it’s important to shop around. Compare offers to find out which one is really best for you. Take your time, and read the fine print. Usually that’s where the details are.

Why should bankruptcy be used as a last resort?

Unlike negative credit information that stays on a credit report for seven years, bankruptcies stay on a credit report for 10 years.  Bankruptcy can make it difficult to rent an apartment, buy a house or condominium, get some types of insurance, get additional credit, and, sometimes, get a job.  In some instances, bankruptcy may not be an easily available option.

What is the Federal Trade Commission?

The Federal Trade Commission (FTC) is the nation’s consumer protection champion. The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace.

The FTC provides information to help you spot and avoid fraud and deception. You can contact the FTC for free information on a wide range of issues, including:

  • Advertising claims
  • Buying, leasing and renting cars
  • Credit
  • Debt collection
  • Employment and job placement
  • Identity theft
  • Investment schemes
  • Online shopping
  • Scholarship scams
  • Sweepstakes
  • Telemarketing
  • Work-at-home schemes and more


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HOT LINKS
Getting Credit: What you need to know about your credit
Get the FTC brochure here.