FHWA LTPP Customer Satisfaction Questionnaire - Long Term Pavement Performance - Pavements

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LTPP Customer Survey

FHWA LTPP Customer Support Service
Customer Satisfaction Questionnaire

OMB Control No. 2125-0590

In an effort to better serve our customers, we are asking our customers to complete this brief questionnaire. Please take a few minutes to answer each question that applies to the service you received on your request(s) for customer support.

Note: This collection of information is voluntary and will be used to determine eligibility of project for possible Federal funding. Public reporting burden is estimated to average 1 hour per response, including the time for reviewing instructions searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Please note that an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. The OMB control number for this collection is 2125-0590 with an expiration date of 11/30/2011. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Information Collection Clearance Officer, Federal Highway Administration, 1200 New Jersey Ave SE, Washington, DC 20590.

The following statements can be rated with a response from 1 to 5 (see descriptions, below). Select the number that corresponds to your response to each statement.

1. Strongly Agree
2. Agree
3. Neutral
4. Disagree
5. Strongly Disagree
NA. Not Applicable

Customer Service:

1.	My request was handled in a friendly, professional manner.	1 2 3 4 5 NA
2.	I was contacted promptly after submitting my request.	1 2 3 4 5 NA
3.	The materials I requested were sent promptly.	1 2 3 4 5 NA
4.	The materials sent were the materials I requested.	1 2 3 4 5 NA
5.	I was notified of problems that may have delayed my request.	1 2 3 4 5 NA
6.	Overall, I was satisfied with the LTPP customer service.	1 2 3 4 5 NA
	If not, please provide comments:

IMS Data Request:

7.	I was offered the LTPP Standard Data Release.	Y N Don't Recall NA
8.	I was informed about the Data User Reference Guide.	Y N Don't Recall NA
	If disagree, please give suggestions for change
9.	The data package I received included everything I needed to understand and use the data I received.	1 2 3 4 5 NA
10.	The data format options available were sufficient.	1 2 3 4 5 NA
	If disagree, please list preferred format(s):
11.	The media options were sufficient	1 2 3 4 5 NA
	If disagree, please list preferred media option(s):
12.	The LTPP information provided met my needs and expectations.	1 2 3 4 5 NA
	If not, please provide comments:

Other:

13.	Where did you hear about the LTPP Customer Support Service Center?
14.	Have you used the LTPP website at http://www.tfhrc.gov/?	Y N NA
15.	Are you using the products you received?	Y N NA
	If so, how?:
16.	Additional Comments
17.	Which best represents your current position?
18.	The date of the request (mm/dd/yy):
19.	Type of data requested (choose all applicable):	deflection traffic profile distress climate materials reference software information media

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This page last modified on 03/16/09

United States Department of Transportation - Federal Highway Administration

FHWA LTPP Customer Support Service Customer Satisfaction Questionnaire

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FHWA LTPP Customer Support Service
Customer Satisfaction Questionnaire