CMS has developed customer service scripts and documented responses to frequently asked questions for Hill staff, plans, and partners to assist Medicare beneficiaries with problems relating to the various premium withhold issues. Please keep in mind that the Social Security withholding is working smoothly for the vast majority of the 4.7 million beneficiaries who are using the premium payment option and the people who had their plan premiums mistakenly refunded will not lose any of their Medicare coverage. You can see a customer service script for plans to use in responding to calls related to the erroneous refund issue, as well as answers to frequently asked questions related to the various premium withhold issues through the links below.
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