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Fast, easy, and no lines. Illinois offers improved and expanded internet filing for most unemployment claims. >> Start your application | What is certification?

IDES Offices and Illinois workNet Centers

Mondays are the busiest days at IDES; it's recommended that - if necessary - you arrange for a visit Tuesday - Friday.  Regular office hours are 8:30 a.m. to 5 p.m., Monday through Friday, except for state holidays.

Other Telephone Service Lines

Extended Benefits (EB) - For general information regarding EB, please call the Hotline at 1-866-243-0238

Tele-Serve - Certifying for benefits, checking on claim status or payments, reopening claims, and more, by telephone:  (888) 337-7234.  Expanded hours to certify:  5:00 a.m. to 9:00 p.m., M-F, including holidays.

Claimant Services - Unemployment Insurance, including questions about Direct Deposit:  (800) 244-5631 or (312) 793-5280

Employer Hotline:  (800) 247-4984 or (312) 793-4880/1

Debit Cards - toll-free cardholder customer number, 24 hours a day, 7 days a week: (800) 627-2069.

Information:	Frequently Asked Questions:  Debit Cards and Direct Deposit Benefit Rights Information | What Every Worker Should Know | Lo Que Todo Trabajador Debe Saber
What are Illinois workNet Centers? Illinois workNet Centers are one-stop service centers with staff committed to supporting and developing the workforce in their community.  Illinois workNet Centers help individuals find the services they need, and help employers meet their human resource requirements. >> more