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PBGC performance measures provide key insights into the agency's delivery of services to its customers. These measures allow PBGC to track its progress toward achievement of goals, ensure accountability and proper use of resources, and identify areas that need improvement. The status of the performance measures is noted below.
|
PBGC Performance Measures |
|
2006 |
2007 |
2008 |
2009 |
|
ACSI for workers and retirees who call PBGC 1 |
Target |
80 |
80 |
80 |
80 |
|
Result |
75 |
78 |
81 |
|
|
|
ACSI for premium filers |
Target |
Baseline |
68 |
69 |
70 |
|
Result |
68 |
70 |
72 |
|
|
|
ACSI for retirees |
Target |
84 |
85 |
85 |
85 |
|
Result |
85 |
88 |
89 |
|
|
|
Cost per participant |
Target |
$199 |
$195 |
$191 |
$185 |
|
Result |
$1982 |
$196 |
$207 |
|
|
|
Average time in years between trusteeship and benefit determination |
Target |
* |
2.5 |
3.0 |
3.0 |
|
Result |
* |
3.0 |
3.3 |
|
|
|
Commit to eliminate the deficit |
Target |
* |
* |
Conduct analysis |
Conduct analysis |
|
Result |
* |
* |
Data not yet available |
|
1 The American Customer Satisfaction Index (ACSI) is an index of customer satisfaction using a 0-100 scale.
2 Adjustments made for nonscheduled budget changes.
* This measure was not yet in use.
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