Flordia Department of Revenue
Child Support Enforcement Program

TANF and Child Support 201 Virtual Co-location

Objectives

• Productive
• Cost effective
• Customer satisfaction
• Customer education

Methods

• NCP, CP and children information
• Paternity status
• Satisfaction survey

Video Interview Process

Communication Network

Video Cams enabled face to face interviews
Online forms completed with documents displayed at both sites
Signature pads acquired digital signatures
Immediate and remote reproduction of documents at both sites

Video Interview Equipment

Customer Education

• Video
• Welcome to CSE Folder
  Brochures
  Contact information
  Signed document copies