OCSE 17th Annual National Child Support Enforcement Training Conference

History of Workers' Compensation in Oklahoma

• Some Offices Intercepted Locally
• Some Offices Were Not Intercepting
• Some Offices Worked Through OK State Office
• Only One Source of Information

First Phase

• Policy to Outline Business Process
• Standardize Interaction
• Advocate for New Computer Programming

Dual Tracking Method

• Text Files for Potential Matches
• Entered into Access Reports
• Sent to Local Offices
• Still Labor Intensive
• Some Success - $1 million

Legal Forms

• Uniform Legal Forms Created
• Manually Printed at Local Offices
• Advocated for Forms on State-wide Computer System

Training

• Updated Training Materials
• Distributed Short Training "Minutes"
• Generated New Interest in Process
• Increased Collections and Morale

Second Phase

• Formed Process Improvement Team
  • Front Line Staff
  • Systems
  • Trainers
  • Program Personnel

Began to Re-engineer Process

• Upgraded Oklahoma Computer System with Additional Data Sources
• Created Codes to Identify Settlement Payments for SDU
• Created Analyzer to Identify Cases for Matching

Child Support Lien Network

• Database Match Expanded
• Entry into Personal Injury Settlements
• Interstate Matches
  • Workers' Compensation
  • Personal Injury

Policy

• Process Improvement Team Drafted New Policy
  • Support Automated Process

Analysis Report

• Created Manual Report
• Verified Report Accuracy
• Piloted Report

Local Office Pilot

• Two Pilot Offices
  • Ardmore and Duncan
• Pilot Offices Trained
• Conducted Two-Month Pilot to Assess:
  • Volume
  • Business Process of Cases

Rollout

• January 2006
• Collections Increased:
  • 2005 = $1.8 Million
  • 2006 = $3.1 Million

Positive Feedback from Local Offices

• Automation Created Favorable Byproduct = More Income Assignments
• Little-Effort & High-Yield Automation Process
• OKDHS Quality Award and Governor's Team Day Award
• Federal Attention
• Increased Collections!!!

Current Oklahoma Model

• 3 Data Sources
  • CompSource Direct
  • Workers Compensation Court
  • Child Support Lien Network
• OK Accepts AEI Requests from Other States
• Complete Automation
  • Legal Documents (e.g. Liens and Income Assignments)
  • Caselog Entries
  • Enforcement Screen Updates

Recognition

• Recognition of Work at Local Level
• Small, Medium and Large Office Top Performers

Legislative Advancements

• Closed Legislative Loopholes
• SB 943
• Real Teeth in Workers' Comp Intercept Law
  • Noncompliance = $10,000 Fine
• Effective November 1, 2007
  • All Instate Insurers Full Reporting Prior to Settlement
• OS. 43 Sec. 135

Percentage of New Liens Created 2006 - 2007

Future Advancements

• Internet Portal Reporting Process
• Insurers in OK Check for CSE Debts
• Obtain Documentation of Search Performed
• Expedited File Transfer Process

Additional Information